BPMonline Agent Desktop is a unique call centre software designed to facilitate and manage all transactions through a single interface that is both robust and easy to manage. The solution is available in one of two configurations – BPMonline CRM Agent Desktop and BPMonline Service Desk Agent Desktop. These configurations provide instant access to information from your CRM or Service Desk applications in addition to contact center and telemarketing software features.

• Extended CTI features
• Detailed contact summary screen
• Outbound campaign management
• Dynamic case management scenarios
• Order management
• Customer centric cross sales decisions
• Mass mail integration
• Business process management tools

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Not only does BPMonline Agent Desktop solve a range of issues for the agent, this call center software also provides managers with full control over operations and helps analyze agents’ performance, incoming call queues and process efficiency.