Engaging user interface with consolidated information to boost agents' productivity.
All communication channels — phone, email, social media — are harnessed under a single process.
A set of pre-defined business processes to manage outgoing and incoming campaigns.
Sophisticated reporting and analytics tools for comprehensive performance analysis.
Improved agents efficiency
Benefit from simplified and streamlined operations, easy access to all the needed information, engaging user interface that transforms the way you use enterprise software.
Simplified campaign management
Easily set up new campaigns, unify information from different sources. The system will navigate agents through process steps and automate routine operations.
Reduced strain on administration team
Simplify agent performance monitoring due to sophisticated reporting tools and customizable supervisor analytics.
CRM for Call Centre Key Features
CRM solution simplifies outbound campaign management due to robust tools for data management, filtration and call prioritization. BPMonline’s smart contextual interface displays only relevant functions and information. The agents obtain a 360 degree view of their campaign targets and ongoing results.
Inbound Case Management
CRM solution offers flexible mechanisms for caller identification and choosing the best service scenario. The solution enables multichannel communication, supports real-time decisions and work according to an automated business process. This results in the lowest possible cost of operations.
Not only does BPMonline Agent Desktop solve a range of issues for the agent, this call center software also provides managers with full control over operations and helps analyze agents’ performance and processes efficiency.
BPMonline Agent Desktop application delivered on-demand provides all the benefits of pay-as-you-go. With BPMonline Agent Desktop you obtain a comprehensive service package that includes free updates and support.
With on-site deployment your company uses BPMonline Agent Desktop hosted on your own servers. This deployment option supposes onetime payment and includes lifetime license for the application as well as maintenance services for the first year.
Learn how BPMonline products can help you grow your business