Service Desk solution based on bpm'online platform is an innovative helpdesk ticketing system for achieving the key objectives of customer service:
- Design, automate, monitor and supervise business processes.
- ITIL/ITSM reference processes.
- Ensure the required level of availability and continuity of services.
- Proper software and hardware control.
- Minimize the number of failures or errors in the IT infrastructure.
- Increase effectiveness and transparency of service engineers work.
- Assure a high level of customer satisfaction.
- Concentrate on a proactive ITIL service management model.
2. Unparalleled Self-Customization Tools
Bpm'online platform provides a complete set of tools for fine tuning a ticketing software:
- A wizard for adding objects, fields and links.
- An integrated component library for customization without programming.
- Processes for changing business logic.
The system automatically generates RIA interface that can be changed with a mouse. AJAX and Silverlight technologies that are integrated within the bpm'online platform make a UI design process smooth and convenient.
Bpm'online service desk is an open configuration that has no restrictions on customization. This allows independent developers to rebuild the system modules, change business logic, extend functionality and integrate with other applications.
The subscription includes:
- Usage of the IT service management software.
- Updates to all new versions of bpm'online service desk.
- Technical support.
Depending on the company’s policy you can choose one of the following deployment options: On-Demand (SaaS) or On-Site.
The subscription for bpm'online service desk on-demand (using the application hosted on the servers of the certified data center) includes usage of the Service Desk application, updates to all new versions of bpm'online service desk and technical support.
The cost bpm'online service desk on-site (using the application hosted on the servers of the client) supposes onetime payment and includes lifetime license for the Service Desk and bpm'online service desk, maintenance services for the first year after the purchase.