Customer Self Service Portal

BPMonline Customer Portal is a convenient and efficient self-service portal for your service users.

The portal provides service users with the following opportunities:

  • Submit service requests using the simple web form.
  • Monitor the progress of requests.
  • Store a complete history of requests.
  • Provide feedback about the quality of the service.

BPMonline Customer Portal is aimed at providing your customers with self-service capabilities and 24x7 access to your Service Desk.

The portal provides end-users with the possibility to submit their requests through the online form, track the progress of their tickets and search for solutions in the comprehensive knowledge base.

By offering self-service capabilities to your customers BPMonline Customer Portal improves the productivity of your Service Desk engineers, enhances your customer satisfaction and reduces the total cost of IT Service delivery.