On-Demand

The solution is hosted in the cloud

On-Site

The solution is hosted on your premises

bpm'online service desk

Named or per-seat license is assigned to a particular user

$490£300€350
per user / year
$700£430€500
per user / onetime payment
bpm'online service desk concurrent

With Concurrent licensing only active accounts matter – the number of licenses defines the limit of simultaneously logged in users

$735£450€525
per user / year
$1050£645€750
per user / onetime payment
bpm'online outlook connector

With bpm'online outlook connector you can sync data between bpm'online CRM and MS Outlook, and by thus work with CRM data without internet connection

$140£85€100
per user / year
$140£85€100
per user / onetime payment

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bpm'online service desk on-demand

For some countries the price can be increased by a value of tax.

The subscription for bpm'online service desk on-demand (using the application hosted on the servers of the certified data center) includes:

  • Usage of the Service Desk application.
  • Updates to all new versions of bpm'online service desk.
  • Technical support.
  • 1 Gb of storage space.

Cost of additional 1Gb of storage space is $7€5£4.25 per year

The bpm'online outlook connector license option is available only on an opt-in / opt-out basis, meaning the connector can not be selected for a portion of bpm'online service desk licenses purchased.

Concurrent licensing option supposes the purchase of bpm'online service desk licenses only for the users working in the system simultaneously.

"Month" should be understood as the period of 30 calendar days.

bpm'online service desk on-site

For some countries the price can be increased by a value of tax.

The cost of bpm'online service desk on-site (using the application hosted in-house) supposes onetime payment and includes:

  • Lifetime license for bpm'online service desk.
  • Bpm'online service desk maintenance for the first year after the purchase*:

    • Delivery of bpm'online service desk new versions.
    • Resolving critical technical issues.

*Software maintenance for the next years of bpm'online service desk usage is required and billed additionally on a yearly basis. The cost of maintenance services equals to 15% from the licenses cost.

The cost of bpm'online service desk on-site doesn’t include technical support package.

The bpm'online outlook connector license option is available only on an opt-in / opt-out basis, meaning the connector can not be selected for a portion of bpm'online service desk licenses purchased.

Concurrent licensing option supposes the purchase of bpm'online service desk licenses only for the users working in the system simultaneously.