Robust application to deliver omnichannel customer service and support.
Innovative software with a comprehensive set of processes designed in compliance with ITIL best practices.
- Business process management
- Unified customer database
- Single point of contact
- Service catalogue
- Service level management
- Configuration management
- Incident and request management
- Problem management
- Knowledge management
- Change management
- Release management
- Synchronization and integration
- Customization and administrative tools
Leverage built-in processes
Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Engaging interface that users love
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.