Technical Support Objectives

We are eager to help optimize our solutions. With this idea in mind we unceasingly strive to improve our customer support:

  1. Every request is managed by our technical support service system. In this way we ensure the fastest resolution possible.
  2. We perform internal quality audit on a regular basis so we guarantee that our customers work only with the most qualified IT professionals.
  3. Bpm'online provides a wide range of services: from simple login issues and to intricate questions of fine-tuning.

Bpm'online technical support department employs best practices from ITIL/ITSM. With four support levels we guarantee a high quality response with a speedy resolution time.

The basis of outstanding service is a skilled technical staff and automated ITSM processes. We ensure the highest level of satisfaction due to clear and tangible metrics that are used to measure overall department efficiency.