Improving Service Delivery with a Dynamic Case Management Software

Do you want to manage your cases better, delivering quick and efficient resolutions? Get a dynamic case management software and experience a world of difference.


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What is Dynamic Case Management?

Dynamic Case Management (DCM) is a system through which the processes involved in case-based work are automated to deliver increased efficiency. This is very similar to Business Process Management (BPM). The difference is that whereas BPM deals with the automation of structured or fixed processes, DCM deals with unstructured, dynamic process.

DCM is also called Adaptive Case Management (ACM) because each case is dynamic, different from one another and ever evolving. Driven by these in-coming events which are dynamic, it requires a combination of technology and human based approaches to resolve.

Given the above, the main goal of any DCM system is to help workers resolve incoming dynamic cases better, faster and with more accuracy. It achieves this by providing patterns that are context-based and can be adapted to individual cases, allowing users to, on a case-by-case basis, choose the path or steps that will result in the best possible outcome.

Benefits of Dynamic Case Management Software

There are some critical benefits of using a dynamic case management software. Some of these benefits include:

The bpm’online Solution

As part of its Business Process Management solution, bpm’online offers a set of tools that deliver dynamic case management.

Some features of the bpm’online solution include:

Business Process Management

The success of any business requires the proper management of both structured and unstructured processes. The bpm'online solution provides the tools you need for the efficient management of structured and repetitive business processes. This includes modeling of processes as well as monitoring, execution and analysis of these processes.

It also offers out-of-the-box templates that have been designed based on industry standards. These can be immediately deployed for a range of processes and they can also be updated or modified to fit specific processes.

Case Management

This is the aspect that deals with the management of unstructured processes. With this feature, you get patterns that are adaptable and also context-based. With these patterns, users are able to choose the path that will most likely yield the best outcomes. It also features a DCM approach as well as an easy system customization that makes it possible to have your unstructured processes automated. This allows for a higher level of efficiency and delivery.

System Designer

While the bpm’online solution can be used with the out-of-the-box templates, it offers an extensive customization capability. You can customize its look and feel and you can customize business rules, sections and more. There hardly is anything you cannot customize.

You can create different levels of access or roles for different users, create your own reports and modify dashboards as well as modify your mobile application. With its open configuration design, it can be easily integrated with almost any third party application to extend the capabilities of the system

Mobile Compatible

Bpm’online offers a mobile application for its solution which gives access to the platform on the go. You can conveniently access all your data with a few clicks on your mobile device. This is equivalent to a remote workplace that is in constant sync with the rest of the platform, so you miss nothing wherever you may be.

Interestingly, you can use the mobile application while online or offline. In any of the cases, you will always enjoy the full functions of the application. The application is available for Android, iOS and Windows devices.

Deployment Option

Bpm’online offers two deployment options from which you can choose which suits your operations the best. You have the online option which is cloud based and the onsite option which will be installed on your company servers.


Knowing how important your data is, bpm’online offers the best of data protection with its multi-level security. This ensures your data cannot be accessed by unauthorized personal and that the system will not be compromised or undermined by external influences.


Bpm’online offers constant support for its product, promptly responding to challenges and also providing necessary updates as at when they become available.

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Why bpm’online

When it comes to CRM and BPM, bpm’online has shown that it is in a class different from others. Bpm’online has one mission, and it is to help companies accelerate.

It is a global leader in the areas of Customer Relationship Management and Business Process Management. It is therefore no surprise that it has been widely recognized by leading industry analysts and experts.

It was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016 and a Strong Performer in The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016, Sales Force Automation Solutions, 2017, Customer Service Solutions For Midsize Teams, 2017 and Dynamic Case Management, Q1 2018.

Bpm’online was also recognized in Gartner’s 2016 Magic Quadrant for Sales Force Automation, 2017 Magic Quadrant for the CRM Customer Engagement Center, and 2017 Magic Quadrant for CRM Lead Management.

The awards and recognition just goes on and on.

If you really need a dynamic case management software to improve the management of the unstructured processes, then what you need is the bpm’online studio. You can get started right away by taking advantage of our 14-day free trial.