Did you know that Customer Service is the #1 factor that impacts trust in an organization? According to a recent research, 66% of customers switch companies due to poor service and more than 90% of them will never come back.
It takes time and consistency to develop a reputation for providing excellent customer service, but with the right foundation you can position your products or services for repeat clients and long-term relationships. Excellent customer service helps to raise loyal customers who are willing to refer your business to friends, family, and colleagues. These principles are fairly simple, but many businesses fail to incorporate them.
Join us at the upcoming live webinar Unleashing service excellence with smart tech tools and refined service processes hosted by Michael Rooney, SVP and General Manager at bpm’online. Michael will be sharing his expertise and real-life cases geared toward streamlining customer service processes that would prevent client churn while increasing customer loyalty. During the webinar you will learn specific metrics important while designing an effective customer service strategy and how to leverage bpm’online service to effectively manage cases and deliver a seamless omnichannel experience.
Take advantage of this one-hour webinar to explore the innovative customer service tools that deliver exceptional customer experience; learn how bpm’online helps organizations refine customer service processes and deliver consistent omnichannel experience for unleashing service excellence.