Business Process
Management System

BPM software with out-of-the-box processes
for service, sales and marketing

Try bpm’online to learn how it can help streamline customer-facing processes

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Bpm’online offers award-winning BPM software that streamlines customer-facing processes and improves operational efficiency

BPM platform

Bpm’online products are backed by a robust business process management platform. Processes of any complexity, branched or parallel, can be modeled and run in bpm’online. The platform provides a wide range of technological benefits including open configuration, agile deployment options and easy customization.

BPM platform
BPM engine

BPM engine

The core of the bpm’online platform is our award winning BPM engine. It provides all the necessary tools for the full cycle of process management: design, execution, monitoring and analysis. Our innovative BPM engine supports runtime process
evolution – modification of running processes. This makes process modification and testing possible on the fly and in the cloud. Out-of-the-box business processes make it easy for companies to jump start adoption of the system and implement industry best practices.

BPM designer

Bpm’online’s visual process designer is a WYSIWYG tool that enables users to easily create, modify and optimize processes of any complexity. BPMN, the most widely used business process notation in the world, guarantees that process diagrams are easy to understand and customize. Processes are designed using preconfigured elements to create activities, work with pages, process data and invoke external services.

BPM designer

Bpm’online delivers end-to-end processes to manage a complete customer journey

Multichannel marketing software for demand generation excellence.

Sales force automation to manage the complete sales cycle — from lead to repeat sales.

Innovative customer service tools to deliver an exceptional customer experience.

Automate your marketing, sales and service processes with bpm’online!

Sophisticated BPM platform

Gain the agility to change processes faster than ever

Bpm’online products are backed by a robust business process management platform. Changing processes in bpm’online is easy – you don’t need to be a technology specialist and there is no coding. Bpm’online offers the agility to continually test, modify, and improve processes to stay competitive in the new business environment.

Business Process Management + out-of-the-box processes
bpm'online has engaging interface and a social look

Align marketing, sales and service on a single BPM platform

Bpm’online offers three products on one platform to connect the dots between marketing, sales and service. The system delivers end-to-end processes to manage the complete customer journey – from lead to order to continued customer service excellence.

We create best-of-breed technologies for business process management

Bpm’online is a premium vendor of process-driven software for sales, marketing and service automation. The beauty and core value of bpm’online products is the agility to continuously test, optimize and change processes faster than ever. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant.

Bpm’online has been widely recognized by key industry analysts, including Gartner, Forrester, Nucleus Research, Ovum, ISM and received multiple prestigious awards.

Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016. In addition, bpm’online has been recognized as a Strong Performer in The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016; The Forrester Wave™: Sales Force Automation Solutions, 2017 and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017.

Bpm’online was recognized in Gartner’s 2017 Magic Quadrant for the CRM Customer Engagement Center, 2016 Magic Quadrant for Sales Force Automation, included in Gartner’s 2016 Magic Quadrant for CRM Lead Management.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2017 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Sales Force Automation and Midmarket CRM categories of the 2016 CRM Market Awards. This is the second year in a row that bpm'online made it onto the leaderboard in both categories, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Midmarket CRM and Sales Force Automation categories of the 2015 CRM Market Awards. The company is the only vendor in the Midmarket CRM category to receive a 4.0 or better for every criterion.

Bpm'online’s customer, Quint Wellington Redwood Group, has become a winner of 2017 ROI Award for the 1,566% ROI after implementing bpm'online CRM

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

Bpm'online CRM has won the 2015 CRM Excellence Award, presented by CUSTOMER magazine. The 16th annual award has recognized bpm'online for being a true CRM partner to its customers and clients.

bpm’online was voted a ‘Customer Service Rising Star’ by CRM Magazine. The award is designed to recognize cutting-edge vendors whose products are “Meeting—and exceeding—customer needs.

In 2011 bpm'online was titled the CRM Idol 2011 in EMEA region. The judges of the contest evaluated bpm'online CRM as one of the most elegant process-based CRM applications.

Ready to get started? Bpm’online offers a number of various editions and pricing, which allows you to select the edition that best fits your business model.

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