BPMonline Releases New Product for Contact Center Automation – BPMonline Agent Desktop

Wednesday, February 6, 2013
News

BPMonline is excited to announce the release of a new version of BPMonline Agent Desktop. The most significant advantage of this solution is the ability to access all the information and the most vital features in a single interface. Consolidation of key data and tools under one user-friendly interface reduces data clutter and boosts agent productivity.
The system delivers a wide range of tools for contact center automation:

  • Extended CTI features
  • Detailed contact summary screen
  • Outbound campaign management
  • Dynamic case management scenarios
  • Order management
  • Customer centric cross sales decisions
  • Mass mail integration
  • Business process management tools

Along with features for agents, the application offers a full pack of features for the supervisor, including management and planning tools.
The solution is available in any of our current two configurations – BPMonline CRM Agent Desktop and BPMonline Service Desk Agent Desktop. These configurations allow instant access to information from your CRM or Service Desk in addition to contact center features.
We can offer this web application as a service or deploy in your own servers. It is also easily integrated with a telephony server that supports TAPI, such as Avaya IP Office or Cisco Call Manager.
“Users will love the experience of handling all tasks, calls and data in one interface. The system can consolidate all communication channels, therefore it will deliver a single point of contact for customers” – says Andrey Dovgan, Business Development Executive at BPMonline. – “This solution will help companies significantly improve service quality and turn their customers to brand advocates”.