BPMonline Showcased Its Award-Winning ITSM + BPM Solution at the ITSM Software Tools Forum
BPMonline participated in ITSM Software Tools Forum — the major itSMF’s event that took place in January in London.
Finding the right products and implementing them correctly is a challenge for any organisation. At ITSM Software Tools Forum BPMonline presented the Service Management solution that allows reducing costs, streamlining existing IT service infrastructure, and implementing new processes more quickly and efficiently.
Additionally to basic practical ITSM functionality BPMonline Service Desk provides Business Process Management (BPM) tools to increase efficiency. Replacing manual tasks with automated processes can dramatically increase the amount of time available for handling the more important aspects of business such as expansion and improvement. This helps companies to move from reactive to proactive management models.
The insights into the benefits of process-driven ITSM solution the experts have given in the recent publication ‘5 ways to speed up IT service desk support — how process management automation can help’.
Among the most essential advantages of the BPMonline Service Desk system is a user-friendly interface, easy customization that does not require extensive coding, and, of course, cloud deployment that allows faster implementation avoiding capital expenses.
BPMonline’s specialists noticed that their solution aroused great interest in matters of implementing processes in asset and financial management, as well as developing an integrated resource and service model.