Bpm’online introduces major update of bpm’online customer service – set up an ongoing dialogue with the customer
Wednesday, July 1, 2015
News
Bpm’online introduces the updated version 7.6 of bpm’online customer service – a robust application for full-cycle service management. The new version delivers improved customer self-service portal functionality, as well as wide variety of tools for delivering exceptional omnichannel customer service and support.
The customer portal offers an updated Home page that can be flexibly customized according to your company’s needs and preferences. In addition to quick access to the latest requests and knowledge base, the Home page can be set up to provide end users with access to training videos, links to your corporate website, product information – any assets that could be useful for efficient customer self-service.
Service agents and supervisors can take advantage of static and blind queues. An agent working with the static queue can view and select any case or order from the queue. An agent working with the blind queue cannot see the list of cases to make such a selection. He can only pick the next case or order in the queue prompted by the system automatically based on the logics set up by the supervisor.
Bpm’online 7.6 platform features considerable enhancements to omnichannel communication tools and user experience. The new version provides extended Facebook integration capabilities and full support of the new Facebook API. Free video calls between bpm’online users add interactivity to your communications. Extended filtering and tagging capabilities allow users to find necessary data within the matter of seconds. New dashboard widgets give even more possibilities for visual representation of data.
Learn more about bpm’online customer service >>
Try bpm’online customer service >>
Service agents and supervisors can take advantage of static and blind queues. An agent working with the static queue can view and select any case or order from the queue. An agent working with the blind queue cannot see the list of cases to make such a selection. He can only pick the next case or order in the queue prompted by the system automatically based on the logics set up by the supervisor.
Bpm’online 7.6 platform features considerable enhancements to omnichannel communication tools and user experience. The new version provides extended Facebook integration capabilities and full support of the new Facebook API. Free video calls between bpm’online users add interactivity to your communications. Extended filtering and tagging capabilities allow users to find necessary data within the matter of seconds. New dashboard widgets give even more possibilities for visual representation of data.
Learn more about bpm’online customer service >>
Try bpm’online customer service >>
