Bpm’online recognized among the most significant software vendors on the dynamic case management market by independent research firm
Bpm'online, whose process-driven software for marketing, sales and service helps over 6,500 organizations win more customers, today announced that it has been included in The Forrester Wave™: Dynamic Case Management, Q1 2016 Report (1). The report lists the 14 most significant software vendors in the dynamic case management (DCM) space and helps enterprise architecture professionals select the best providers to meet their unique needs.
DCM is emerging as an important solution to enhancing the customer experience. More and more, organizations are leveraging DCM solutions to recognize gaps through intelligently handling exceptions, applying analytics for context, and offering real-time and mobile interaction.
Vendors included in the report demonstrate an innovative approach to case management. The top areas of interest for 2016 include information-led design, predictive analytics, and enterprise collaboration.
According to The Forrester Wave™: Dynamic Case Management, Q1 2016 Report, bpm’online uses agile techniques with roots in classic BPM, starts with the customer journey, and targets consistent experience. The vendor begins with a BPM perspective and then adds a full CRM and marketing services layer.
"We are honored to be named among the most significant DCM software vendors by Forrester Research,” said Katherine Kostereva, CEO and Managing Partner of bpm'online. “We believe the recognition given to bpm’online further underscores the momentum bpm’online has gained. Clients are increasingly turning to bpm’online for innovative and agile software solutions, which helps companies to quickly adjust to an ever changing business environment.”
Bpm’online creates a truly dynamic framework driven by case management capabilities with a high degree of flexibility and adaptability. It allows for getting a 360 degree case view (case status, previous cases, history, processes, etc.) with the ability to drill down into data. Bpm’online’s user-centered interface with extended user customization tools enables non-technical people to effortlessly modify patterns and customize the system’s interface. The system enables users to determine the steps needed to resolve cases quickly and efficiently validating its place in the list of top software vendors with DCM capabilities.
(1) The Forrester Wave™: Dynamic Case Management, Q1 2016. Copyright (c) 2016, Forrester Research, Inc., February 2, 2016.