Bpm’online’s latest major update brings the power of intelligent data enrichment and advanced dynamic case management

Thursday, December 15, 2016
News

Bpm'online, whose process-driven CRM for marketing, sales and service helps thousands of organizations win more customers, today announced the latest major update of its platform and intelligent CRM product line. The latest version, bpm’online 7.9, features advanced tools to bring the power of intelligent data enrichment and advanced dynamic case management to every bpm’online user as well as a number of other enhancements designed to streamline key marketing, sales and service processes.

Dynamic Case Management (DCM): have your unstructured processes up and running in less than 5 minutes!
The latest release offers advanced Dynamic Case Management (DCM) capabilities to empower organizations to more dynamically and flexibly manage unstructured, "untamed" processes. With DCM capabilities, with simple drag & drop of stages and tasks, bpm’online users can build and automate the most complex process in a matter of minutes.

 

Intelligent data enrichment: your CRM data scientist 
Bpm’online 7.9 has been complemented with tools for intelligent customer profile enrichment, which allows for managing CRM data faster and with minimal effort. Bpm’online’s CRM data scientist will swiftly identify email addresses, phone numbers, social media profiles and other valuable information about a company from open sources. With this intelligent tool bpm’online, users get the most complete and up-to-date customer data with no additional effort.

Bpm’online marketing: run smarter, more personalized and effective campaigns
The latest version of bpm’online marketing offers enhanced capabilities for marketing campaign management to enable organizations to run more personalized and targeted multichannel campaigns based on customer behavioral patterns. Integration with Elastic Email and additional tools to monitor and analyze unsent and undelivered emails will supercharge marketers to ensure every email campaign is a success.

Bpm’online sales: drive results with streamlined order management and smarter field sales
Bpm’online sales empowers field sales reps with capabilities for managing pre-configured visits on a mobile device along with convenient tools to monitor SKUs. The new release also features landing page integration that allows users to configure the automatic registration of leads, orders or any other data received from the website in bpm’online.

Bpm’online service: deliver faster and more personalized customer care
The latest update of bpm’online service offers upgraded service calendars and algorithms for calculating case resolution timeframe based on case priority, SLA or support plan to ensure top-level flexibility and a personalized approach in handling every case. Flexible rules for ‘junk’ email processing protect customer support teams from undesired email streams to help them focus on what matters most.

Bpm’online platform: boost productivity and streamline routine tasks
Bpm’online platform’s latest version offers plenty of enhancements for easier and smarter work. The tools include a simplified process designer, advanced segmentation tools and importing options, an enhanced mobile app with windows 10 support, and Web Single Sign-On (WebSSo) capabilities to simplify the sign-in process.

Learn more about innovations in the bpm’online platform and new capabilities for marketing, sales and service >>

A single CRM platform for marketing, sales and service

Bpm’online CRM is an interconnected solution that enables its users to automate marketing, sales and service – all on one platform. With end-to-end processes, bpm’online allows for managing the complete customer journey – from lead to order to ongoing account maintenance and loyalty.

Bpm’online 7.9 will be presented during a online event scheduled for the day of the release. Register here: bpmonline.com/bpmonline-7-9

Take advantage of a 14-day free trial for an unlimited number of users and start leveraging bpm'online completely free of charge:

bpm'online marketing >>

bpm'online sales >>

bpm'online service >>

 

About bpm’online
Bpm’online is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of bpm’online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
For more information, visit: www.bpmonline.com