Bpm’online introduces a major update of its product line with enhanced tools for intelligent business process management
Bpm'online, who provides unique synergy of BPM technologies and CRM to empower organizations to accelerate their time-to-strategy execution, is thrilled to announce a major update of its intelligent BPM and CRM product line. The latest version, bpm’online 7.10, features enhanced tools to help businesses accelerate time-to-strategy execution. In all, there are over 200 enhancements and updates that are now available in bpm’online 7.10.
Enhanced tools for designing and optimizing business processes
Bpm’online consistently updates its tools for business process management to enable users to change and optimize processes faster than ever. 7.10 version features new process elements to enable automated or manual email sending on any step of the process. The release also features tools that enable users to more effectively manage business process versions with enhanced version control capabilities.
Maximum agility with case management
Bpm’online continues to improve the dynamic case management capabilities of its products to help businesses streamline unstructured, “untamed” processes. The list of improvements includes tools that enable users to specify a custom sequence of steps for case stages as well as create several case flows for one section. For example, users can configure different case flows for opportunity management within different sales categories. In addition, users are now also able to effortlessly create, set up and launch cases in the Section Wizard.
Intelligent features for automatic customer profile enrichment
Bpm’online 7.10 has been complemented with intelligent Natural Language Processing tools for enriching customer profile with the most accurate data from incoming emails. This eliminates the need to manually search for the customer data in incoming emails - the system will automatically analyze the email content and enrich contact information or even add a new content based on obtained data.
Revamped global search capabilities
The latest release includes a revamped global search capability that enables users to swiftly search for the necessary information across all bpm’online sections which drastically simplifies the process of working with big volumes of data. The system automatically searches all sections and provides any relevant information including object name, text fields or file attachments and will also take in to account morphology and typos ensuring a successful search.
Enhanced capabilities to ensure an exceptional level of customer service
As a part of this release, numerous improvements to the system’s case management capabilities spanning from case registration to case closure were made. For example, bpm’online can now automatically register a new contact from the incoming email or work with anonymous cases. Other features include the ability to schedule case notifications, close or reopen cases based on the users’ feedback, automatically register cases from the website, tools to more effectively manage customer feedback as well as an ability to determine the case lifecycle stages.
Streamlined efficiency of the field sales
Bpm’online 7.10 makes it even easier for field sales to manage their visits schedule by taking into account the route, average duration and frequency of visits, and schedule with a new section for cyclic task management. Moreover, the new release allows for the entering of product prices directly from the mobile app thanks to updated SKU monitoring capabilities.
HR management tools to allow for a 360-degree employee view
Users can now more efficiently manage information about the changes in the employee’s career history within the organization; create new employee onboarding plans and effectively manage other HR initiatives with updates to the Employees section.
Full dashboards and analytics now available in mobile app
The latest mobile app version update includes the ability to view bpm’online extensive dashboards as they would be available in the desktop version. With a smartphone or a tablet users can now more effectively track their key performance indicators, analyze efficiency and instantly react to the latest changes.
Powerful system configuration tools
Version 7.10 enables users to easily configure the system and manage the development packages without a built-in SVN client. The latest system update also offers user capabilities for business rules setup, which allows for easy user customization of the system, without involving the IT department.
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