Bpm’online introduces a major update to its enterprise platform for CRM and business process management
Software update 7.11 features over 200 improvements designed to accelerate time-to-strategy execution
Bpm'online, which provides the most agile platform for midsize and large enterprises to accelerate sales, marketing and service, today announced a major update to its intelligent CRM and BPM platform. The latest version of the bpm’online platform, 7.11, features over 200 enhancements and updates designed to accelerate execution and reduce misalignment.
Key updates of version 7.11 designed to help businesses accelerate their time-to-strategy execution, include the following enhancements:
New machine learning capabilities and predictive algorithms are built to offer users relevant information and automation within a specific context, based on analysis of historical data. This means the platform can make intelligent recommendations across a wide range of business applications, from automatically identifying customer need to specifying opportunity category or predicting the best agent to resolve an open case. Cutting down on manual analysis frees up time for increased execution and output.
Revamped campaign engine makes marketing process automation simple and extremely fast. The new campaign designer, with an upgraded interface, enables users to design the most personalized campaigns, set up complex branching based on various criteria and create multiple entrance and exit conditions for campaign participants.
Extended BPM and Case Management capabilities ensure streamlined process automation. Key updates include the ability to run processes for selected records in any section or detail of the system, capabilities to deeply configure the rules and conditions of transition between case stages, tools to effortlessly track all tasks associated with a business process, and availability of new pre-set elements in BPM and Case Management designers.
Mobile app enhancements include extended filtering capabilities, as well as revamped customizable push notifications designed to notify users about events, system updates and more.
‘One-click’ bpm’online marketplace integration enables users to easily install or add a wide variety of applications, add-ons or process templates directly from bpm’online marketplace.
“Companies are under immense pressure from customers and competitors alike to change and adapt at an ever-increasing pace,” said Katherine Kostereva, CEO and Managing Partner at bpm’online. “This release of bpm’online is focused on intelligent automation and deeper integrations, speeding up the pace of change for all of our customers, enabling organizations to execute faster.”
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