Features of our leading customer management app
Enterprise clients will love the way that our web-based CRM supplies a singular interface to manage all operations. High-end tools include a unified customer database, which updates itself automatically, apps to create complex automation from presets, and analytics & information concerning everything from customer acquisition and marketing to your support desk. Our leading customer management app is so much more than a regular customer support software. The software integrates with existing pipelines, workflows, and any channel of communication used. Let us take a deeper look at what bpm’online can do for you.
From managing workflows and customer communications to negotiations with suppliers and partners, contact management is essential for constant business growth.
Bpm’online service enterprise stores all your customer information in a single database. Customer profiles include all contact data, info from social media, a full record of all communications, and a log of each case. With our 360° customer view and handy features such as the automatic updating of your customer info from public sources, service delivery has never been easier. Our intelligent data enrichment keeps customer data up-to-date at all times. When you’ve got in-depth analytics available on all your customers, the guess-work is taken out of data-driven decisions. Your dashboard is fully customizable, letting you keep a clear overview of all vital performance indicators.
As problems are identified, bpm’online service enterprise logs the event. You are given the opportunity to name and define the issue within either your infrastructure or service process while your customer is proactively informed preventing any miscommunication. This also prevents further errors from happening again. With bpm’online CRM, you can see which service agents or managers are performing better, as well as which processes and infrastructure lines have consistent problems.
When you use bpm’online service enterprise as your customer management app, your case resolution is totally transparent. This allows your customers to create an account and manage the progress of any open case. Immediate access to the knowledge base allows you to resolve many issues before any additional load is put on your service desk. From the communication panel, you can access all of your communications no matter which platform you use. Whether its email or telephone calls from a switchboard or PABX, everything is easy to manage.
Use the Agent Home interface to manage case queues and streamline communications involving multiple users. Collaboration, service desk management, and fine-tuning your automation processes is lifted to new levels. All interactions using Agent Home can be shared via bpm’online Enterprise Social Network. All of the tools that you need are conveniently positioned within a single window. Supervisors are supplied with extended capabilities. CRM gives users full control of all communications. From this superior vantage, supervisors can improve processing times, productivity, and customer satisfaction. Account priorities and parameters can be personalized for any queue classification you prefer, with multiple queues being made easy to implement and keep track of.
Automation for any aspect of your enterprise can be easily set up using bpm’online service enterprise. Whether you’re looking for document approval, supervisory sign-offs, team management, or any extent of collaboration, our customer management app does it all. Case management gives your enterprise the most flexible way to create unstructured processes. You’re guaranteed fantastic fully optimized outcomes thanks to context-based patterning. Simply select the path and accompanying activities which are suited to you. Our case designer lets you put together multi-stage processes with no technical knowledge needed. Within just a few minutes, your optimized processes will be ready.
Bpm’online service enterprise lifts customer management to new highs. Ease of use is optimized across every window, allowing for rich personalize of the interface and reports. Tools span marketing, workflows for all automation, traffic reporting, email statistics, and the browsing behavior of your customers. Any info reported can be displayed and compared on a spreadsheet, while all functions are available to mobile users as well. Whether you’re using an iPad, iPhone, or desktop solution, bpm’online has got you covered. You can easily connect to the cloud based management system and view customer interactions or customer information, collaborate remotely, communicate with colleagues via built-in social media service, and get things done quicker at all levels. Drag-and-drop functionality ensures that using our customer management app couldn’t be easier.
Given the immediate demand for up-to-date analytics, one needs the ultimate customer management tool to stay productive.
Bpm’online – extreme flexibility
Customer relationship management from within bpm’online grants extended capabilities to all levels of staff. Our out-of-the-box processes may be innovative but they give science-backed ways for any member of your enterprise to build time-saving automation processes. With our tools, you can reach any goal. Support and advice are supplied alongside each function of bpm’online customer management app. As the best app for customer management, solutions are readily available to support your every decision. Working integrations are available for any existing platform. Your entire infrastructure will continue to function just at heightened performance with new capabilities thanks to bpm’online service enterprise, the best customer management app available.