BPM as a Service

BPM (business process management) is a class of corporate information systems that allow you to automate the process of company management and manage business efficiency.


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BPM technology

BPM systems monitor, find inconsistencies and opportunities to improve the processes occurring in the company. Using a BPM system, the company's IT department can model existing business processes and introduce new ones; low-coding BPM platforms provide the users with no tech knowledge with the ability to build processes as well. BPM allows the company to be flexible and adapt quickly to the changes in the surrounding business environment. That is why the major players in all markets began to actively implement BPM systems.

BPM software helps in managing the diversity of business processes existing in the enterprise. With the help of BPM systems, it becomes possible to create visual graphical schemes, analyze the current situation, improve and optimize all the activities of the company. Thus, the key goal of such kind of systems is to increase the "return" from the management and operation of the company as a whole. For this purpose, when developing BPM system, its basic mechanisms are designed to identify weak, vulnerable "points" in the organizational units.

Business process management system "took" all the best from other important corporate systems: solutions for document management, ERP systems, etc. However, BPM is another software type, and the difference matters significantly. While it includes all the tools of the above products, it additionally has the ability to flexibly integrate with the management system at the enterprise level, growing and changing with it.

Combination of BPM and SaaS forces

SaaS (Software as a Service) is a technology of software products usage, assuming that customers can access software through the Internet. One of the most significant advantages of the SaaS model is that there is no need to install, update and maintain the health of servers and software itself. Combination of BPM and SaaS forces is taking both types of software and companies that use it to a brand new level. As a result, enterprises that use BPM as a service technology receive a lot of benefits:

Business processes tools

Effective and powerful tools to manage, structure and enhance business processes.

Custom processes tools

Tools to build custom processes – the ones, which exactly fit your business specifics.

No need to install

There is no need to install software on the employees’ workplaces, as it is accessed via Internet, just from a browser.

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BPM as a service in bpm’online CRM

Customer segmentation

Segment customers by multiple parameters to improve communication and build stronger relationships. Bpm’online allows building custom segments by industry, revenue, priority or any parameter you choose. Take advantage of using the dynamic segments, which are filled automatically based on the set parameters. You can, for example, filter all the accounts which you have not contacted for one month.

Unified service catalogue

Create a unified database of services to facilitate the work of your service agents. An up-to-date and complete service catalogue will help you regulate service processes and offer clients services relevant to them.

A unified interface for lead management

The system not only helps to track visitor behavior on your website, but also enables you to identify lead generation channels and sources. All information is collected in the lead profiles and is also displayed in dashboard analytics. Track lead sources to evaluate the effectiveness of lead generation channels used in your marketing campaigns and focus your efforts on the best performing channels.

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Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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