Advantages of bpm customer service
Segment customers by various parameters to improve communications and build stronger relationships. Bpm’online customer service allows building custom segments by industry, revenue, service level, customer preferences or any other parameter you choose. Use dynamic segments, which are filled automatically based on the set parameters. For example, you can filter all the accounts, that you have not contacted for a month or more.
Self Service Portal
Bpm’online offers all the necessary tools for your customer self-service portal: capabilities to report a case, monitor resolution process and provide instant feedback on the quality of service. Bpm'online customer portal helps your customers to keep up to date on company news and all services provided as well as find answers to their questions in the public knowledge base.
Unified case database
Accumulate all cases from your customers and partners in one section of the system. In bpm’online customer service you can classify the cases by type: incidents, service requests, advisory services. The system also allows you to assign agents and teams, regulate timelines for case resolution and manage communications during case resolution.