Bpm Customer Service

Try bpm customer service to learn how it can help you grow your business

We respect your privacy

Advantages of bpm customer service

Customer segmentation

Segment customers by various parameters to improve communications and build stronger relationships. Bpm’online customer service allows building custom segments by industry, revenue, service level, customer preferences or any other parameter you choose. Use dynamic segments, which are filled automatically based on the set parameters. For example, you can filter all the accounts, that you have not contacted for a month or more.

Bpm customer service: Customer segmentation

Self Service Portal

Bpm’online offers all the necessary tools for your customer self-service portal: capabilities to report a case, monitor resolution process and provide instant feedback on the quality of service. Bpm'online customer portal helps your customers to keep up to date on company news and all services provided as well as find answers to their questions in the public knowledge base.

Bpm customer service: Self Service Portal

Unified case database

Accumulate all cases from your customers and partners in one section of the system. In bpm’online customer service you can classify the cases by type: incidents, service requests, advisory services. The system also allows you to assign agents and teams, regulate timelines for case resolution and manage communications during case resolution.

Bpm customer service:Unified case database
bpm'online awards

Sign-up and learn how bpm customer service improve your marketing, sales and service outcomes!

Try it free
Up button