BPM Services

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What is Business Process Management

Business process is an activity or set of activities aimed at accomplishing a specific organizational goal. BPM is an ongoing activity that involves persistent process re-engineering.

Business process management becomes a paramount facilitator of customer engagement across digital channels. According to Forrester, 30% of BPM initiatives had customer experience (CX) improvement as a primary driver. Effective employing of BPM allows organizations not only to increase the operational efficiency but also to deliver unique customer experience.

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Multichannel marketing software to orchestrate customer journeys and accelerate lead-to-revenue.

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Sales automation software to accelerate the complete sales cycle — from lead to repeat sales.

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Intelligent service management software to accelerate service delivery and customer delight.

How BPM services can improve operations

For companies seeking to become more agile and accelerate their strategy execution, BPM service tends to be an effective way to speed up application delivery. This improves the ability of IT department to respond to business demands, shortens time-to-value and accelerates digital transformation.

In the digital era, connecting people, processes and technology yields incredible benefits. With the right BPM service in place, processes can be easily and rapidly re-imagined and re-designed empowering the people to effectively lead changes within the organization. Unlocking operational agility allows organizations to become increasingly cost-effective and maximize customer value.


Enterprise leaders find themselves in a challenging situation. Accelerating world and increasing customer expectations force companies to move faster and respond to the changes on the go. Enterprises meet the demand to get things done quickly in order to support the ongoing Digital Transformation that may be slowed by the complexity of the technology environment and inability to swiftly implement necessary changes.


The perfect solution for enterprise companies is the low-code technology. The idea behind low-code technology is to turn more business users into ‘citizen developers’. Empowered by low-code technology, citizen developers can make their work smoother and more efficient building their own customized solutions with low-code or even no-code approach.

Using low-code platforms, citizen developers can make a tremendous contribution to a more successful outcomes of organization’s digital transformation initiatives:

  • solve various types of business challenges they would previously have ‘put up’ with
  • save the time for IT department so they can work on more complex strategic projects to boost efficiency
  • enable transparency across various types of business operations.

Benefits of bpm’online studio

Technology has become the fundamental aspect of how enterprise companies perceive value. With the help of intelligent BPM service, organizations can create valued customer experiences in real-time without human intervention.

Bpm’online studio is a vital tool, which allows for effectively managing both internal and external operations. This software helps to increase overall productivity by automating routine business activities.

Accelerate your marketing, sales, service and operations with bpm’online studio!

Bpm’online studio is an intelligent business process management and low-code platform with out-of-the-box solutions and templates.

Fostering data-driven process modeling to build a seamless business process

By applying a data-driven process modeling approach, organizations are able to incorporate new business functions, track whether the process can ensure the best outcomes and forecast the results after changing the process flow or altering the process elements. Such approach also allows for forecasting business outcomes before the process is launched.

The ability to gain deep insight into the business process performance for better optimization

BPM services orchestrate the workflow to produce business outcomes that go far beyond typical process performance results. With the help of machine learning, organizations can measure these results and gain real-time insights to build data-backed processes in the future. As bpm’online studio offers tools that provide more accurate and swift support when performing different business process stages, these tools are becoming indispensable for organizations that strive for continuous optimization of their key processes.


Leverage intelligent technologies that help users automate time-consuming operations


Take advantage of pre-built solutions for marketing, sales and service on top of the BPM platform.


Build apps and solutions faster with bpm’online low-code development platform

Thousands of customers worldwide use bpm’online to automate their business processes

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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