Business Process Analysis
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Business Process Analysis (BPA) is the systematic acquisition of data to identify, evaluate and present the process as the basis for its organization and improvement. If a company wants to stay competitive on the market, there is a need to thoroughly analyze each business process as it can help to enhance overall business performance.
BPA allows to do the following:
BPM (business process management) systems are a class of software products that help to manage the business processes of an organization. Using BPM systems, it becomes possible to define processes in the company, develop their graphic schemes, manage, analyze and further improve these processes.
The main purpose of BPM systems is associated with the improvement of organization efficiency, reducing the cost of products and services offered, and enhancement of the management system. This class of software was created in such a way that it allows to quickly identify weaknesses in the processes and gaps in the workflow, which reduce the overall efficiency of the work.
BPA solutions concentrate on process design and the associated business model analysis, while BPM is a more complex technology. BPA doesn’t run processes itself so it requires the integration with business rules engines, execution models or pure BPM solutions.
Evaluate the probability of meeting sales quotas using the plan vs. actual analysis tools in bpm’online. When calculating results the system takes into account both the amount of closed deals and the amount of opportunities in the pipeline with their probabilities of closure. With the help of bpm’online sales, managers can easily analyze sales reps efficiency and make the process of reaching sales goals transparent and clear. Using sales analytics, you can analyze the efficiency of deals closure and identify drawbacks in sales strategy.
Automate key business processes using a powerful yet simple to use visual process designer. Easily model processes in BPMN using preconfigured elements for creating activities (tasks, calls, and emails), processing data and invoking external services.
Analyze the structure of your customer database adjusting and setting new different parameters while consistently tracking all new leads with the help of customizable dashboards. Using analytic tools, you can also evaluate the overall coverage of existing and potential customers within the database.
Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016. In addition, bpm’online has been recognized as a Strong Performer in The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016; The Forrester Wave™: Sales Force Automation Solutions, 2017 and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017.
Bpm’online was recognized in Gartner’s 2017 Magic Quadrant for the CRM Customer Engagement Center, 2016 Magic Quadrant for Sales Force Automation, included in Gartner’s 2017 Magic Quadrant for CRM Lead Management.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2017 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
Bpm'online’s customer, Quint Wellington Redwood Group, has become a winner of 2017 ROI Award for the 1,566% ROI after implementing bpm'online CRM
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.
Bpm'online CRM has won the 2015 CRM Excellence Award, presented by CUSTOMER magazine. The 16th annual award has recognized bpm'online for being a true CRM partner to its customers and clients.
bpm’online was voted a ‘Customer Service Rising Star’ by CRM Magazine. The award is designed to recognize cutting-edge vendors whose products are “Meeting—and exceeding—customer needs.
In 2011 bpm'online was titled the CRM Idol 2011 in EMEA region. The judges of the contest evaluated bpm'online CRM as one of the most elegant process-based CRM applications.