Why organizations are looking for Case Management systems
Over the years, BPM (Business Process Management) software has proved its consistency and effectiveness. Among the main advantages of business process management systems are automation of routine tasks, process standardization, end-to-end integration.
However, not all the business processes can be precisely structured and modeled, as there are dynamic processes that depend on a large number of factors that cannot be taken into account using only BPM approach.
In this regard, it is necessary to provide employees with more freedom and flexibility in their actions and decisions, but at the same time provide the managers with the possibility to monitor and analyze these actions.
In addition, end-to-end processes in large companies actually consist of many subprocesses that are difficult to link and structure using a traditional BPM approach. The best solution in such a case is Adaptive Case Management (ACM).
Business Process Management VS Adaptive Case Management software
Unlike the traditional BPM approach, which is focused on clearly regulated actions, ACM focuses on the external factors data, as well as on the knowledge and experience of a particular employee. The main goal of case management is to ensure dynamic decision-making, using the experience of the organization and providing the employees with the necessary information at the right time. In BPM approach, the responsibility for the process is mostly on business analysts, while ACM allows any experienced employee to choose the action on the process by himself.
Adaptive Case Management as a next level of BPM solutions
Case management software is not a replacement or simplified analogue of BPM systems, as it is the next step of the business process management solutions development. The software empowered with adaptive case management combines flexibility and ability to accumulate experience – something that a traditional BPM system lacks.
Most commonly, an organization has both the processes that require strict regulation, and those that should remain flexible. Obviously, it is better to use the classic BPM solution for the strictly regulated ones, and the others require "Agile BPM" – ACM. There are also situations when the case is a part of a process and vice versa, when the case step is a strictly regulated process. Therefore, to achieve the best result, it is necessary to use both BPM and case management systems.