What is CCM software?

CCM software is a tool for customer communications management. It allows to build a strong relations with customers, while providing a top quality services as well as keep all the interactions with clients in one place.

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What are the features of customer communications management software?

Communication panel

Communicate with your team and customers directly from the system. Make calls, manage email, approve contracts and collaborate in the enterprise social network using the Communication panel. All notifications are also here, so you will not miss any important event.

Supervisor’s workplace

Leverage extended capabilities of the supervisor’s workplace, which provides Service Desk managers with full control over all inbound and outbound communications. Get a complete information on all agents’ activities, monitor and manage their workload, and take part in the request processing, if necessary.

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Service history

Build relationships with customers based on a complete service history. Bpm’online service enterprise keeps track of every interaction with the client, including tasks, calls and messages, cases submitted and resolved, services used and service level agreements.