CRM Companies in India

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Advantages of CRM market in India

Process monitoring and analytics

Keep track of any process execution metrics (duration, average execution time, maximum and minimum values, etc.), using different variables (owners, support lines, services, etc.). Visualize process data using bpm’online dashboards, identify and eliminate bottlenecks in your processes with the help of easy-to-use process log.

CRM Companies in India: Process monitoring and analytics

Customer database analytics

Analyze your customer database to make data-driven decision in the continual service improvement process. Analyze customer base from different angles to quickly respond to changing customer needs. For example, identify services used by the greatest number of customers or customers who submit the greatest number of cases. Customize dashboards in the bpm’online service enterprise to always keep an eye on the key performance indicators.

CRM Companies in India: Customer database analytics

Enterprise Social Network

Use Enterprise Social Network (ESN) to keep your finger on the pulse of your business. You can get updates and notifications on the latest deals, projects or even contacts from various channels with an ability to comment and “like” different posts in the newsfeed. You can use the ESN in the bpm’online mobile app as well.

CRM Companies in India: Enterprise Social Network
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