CRM in Japan


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Outstanding customer experience as a driver of successful business

Industrialization has reached a point where people try to automate almost every process they do daily, and it especially refers to business environment. CRM system (Customer Relationship Management) is an application for companies, designed to automate interactions with customers. It is usually used to increase sales, optimize marketing and improve customer service by storing customer information and the history of relationships with them, establishing and improving business processes, and then analyzing the results.

A company that shows (unobtrusive!) attention to each buyer will surely notice the increase in the amount of customers. The client returns to such a company again and again, thereby increasing company’s sales volume without excessive costs for the promotion of the goods. According to statistics, a satisfied customer will tell about a successful purchase to approximately five people who are likely to turn to the same firm if necessary.

CRM market in Japan

CRM market in Japan is growing rapidly to respond to the modern tendencies of digital transformation. CRM allows to streamline communication with customers aligning all the processes, and therefore enabling to provide the best customer experience. If you are looking for a strong CRM in Japan, you should consider implementing the system that has professional technical support team, full-fledged cloud solution and is based on a powerful BPM engine that allows to be agile and easily change and manage business processes.

Advantages of bpm'online CRM in Japan

Business process management

With bpm’online CRM solution, it is easy to manage both structured and unstructured processes. You can use pre-built templates of best practice processes or build your own processes tuned specifically for your company. Bpm’online allows to change all the processes faster than ever depending on a situation. Set transitions between the process stages and identify the conditions of these transitions with no efforts. Dynamic Case Management (DCM) enables to dynamically select the best path and set of activities to achieve more successful, optimized outcomes. Thanks to drag-n-drop technology, users can easily add, delete or modify every stage.

Single window for order processing

Run orders in bpm’online in a matter of minutes. A single window for order processing enables you to create an order using a ready-to-use template and choose the products to be added. You may easily invoice the client with a few clicks. The system will remind you on the approaching payment date which simplifies the control over the payments.

Document flow automation

Easily manage all contracts, related specifications and additional agreements using bpm’online. Attach electronic versions and copies of contracts, keep track of contracts details and history of amendments. The system allows you to quickly create several contracts for different accounts, copying all the parameters from the initial order.

Forecast sales based on the variable criteria

Make sure your goals are achieved with bpm’online sales forecasting tools. You can easily plan sales volumes by managers, accounts or industries. Compare indicators across periods and apply smart filtering tools to get the information you need within a matter of seconds.

Boost your marketing, sales and service performance with bpm’online!

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online has been recognized as a winner in the CRM Watchlist 2019 award

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