Customer service management

Bpm’online service is an online customer service management software for delivering multichannel customer service and support and build customer loyalty.

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Software for customer service

Over the past years communication channels for customer service management have moved from letter to phone to email to webchat and eventually to social media. In today’s ever-connected world the forward-thinking companies are using all channels to service and to build strong and lasting relationships with their customers.

Bpm’online service is a cloud-based CRM software for full-cycle service management across multiple communication channels, including phone, email, chat, social network and customer portal, etc. This allows to personalize communications with each customer, and therefore improve customer experience and loyalty.

The solution contains a number of pre-configured best practice business processes for customer care excellence. These processes guide service agents step by step through the most effective actions to deliver service excellence, enabling companies to efficiently manage customer requests and automate service operations through a unified engaging user interface. Knowledge management and case management features combined with powerful BPM engine ensure customer requests are handled efficiently and consistently.

Bpm'online's service management software can be easily configured and customized to meet business specifics, and provides greater deployment flexibility, supporting both on-premises and cloud-based deployments. The solution has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015.

Boost service performance with bpm’online service management app!

Customer center

A set of tools to deliver excellent customer service and manage multi channel communications:

  • Customer service database management
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Customer center in Customer Service Software

Service enterprise

Sophisticated tools to manage a complete service cycle, provide exceptional service and support to customers and internal users:

  • Unified customer service database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Integrations
Service enterprise in Customer Service Software

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