Email CRM: what are its possibilities?

With CRM solution, you can easily connect to any email and receive as well as send all the e-mails from the system.

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Benefits of using the email CRM

CRM software allows you to manage all your correspondence in one place: you can work with different emails while using just one system. Moreover, with the help of CRM app, you get access to information along with interactions of your customers.

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Account and contact management

Create a single database of all accounts and contacts you work with and build a 360-degree view of your customers. Use bpm’online sales to keep record of contact data, including addresses, with the ability to see them on the map, track connections between accounts and the relationships in company structures, see a list of activities they’re involved in and the entire history of interactions. Having a 360-degree view of your customers, you can predict their buying behaviour and preferences to win their trust.

Email

Manage messages from all your email boxes in a single unified environment – bpm’online customer service. Each email can be linked to the relevant account, case or another object. Integration with MS Exchange and Google enables you to merge all your email boxes and keep track of the correspondence in bpm’online customer service.

Google integration

Keep the entire history of communications with the customer in the bpm’online application, regardless of the mail provider. Send and receive email without leaving the application.

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