Why a business may need an enterprise CRM app?
Usually enterprise crm software covers the needs of different departments as well as sales representatives providing access to detailed customers’ database and company information. Enterprise workflow process is more complex than the processes of a small business. It includes the management of the main departments like service, marketing or sales teams to shipping organization, thus they all could have access to the same information. Moreover, enterprise CRM solutions allow automating many processes for instance: documentation flow, customers’ interactions, alerts generation.
Boost your marketing, sales and service performance with bpm’online enterprise bpm software!
Enterprise Social Network
- Use Enterprise Social Network (ESN) to keep your finger on the pulse of your business.
- You can get updates and notifications on the latest deals, projects or even contacts from various channels with an ability to comment and “like” different posts in the newsfeed.
- You can use the ESN in the bpm’online mobile app as well.
Business process management
- Automate any internal process – from document approval to collaboration on complex projects involving multiple teams.
- Bpm’online provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis.
- Take advantage of the industry best practices to ensure the maximum efficiency of business process management at your organization.
- Accumulate the knowledge of your company in a unified knowledge base for more comfortable enterprise contact and case management.
- By using knowledge base articles you will be able to resolve cases in a more timely manner, ensuring high quality of service for your clients and partners.