Advantages of enterprise CRM software
Build relationships with customers based on a complete service history. Bpm’online service enterprise keeps track of every interaction with the client, including tasks, calls and messages, cases submitted and resolved, services used and service level agreements.
Account and contact management
Keep all customer data in one place. Access a complete customer profile in the bpm’online service enterprise, including contact data, social profiles, history of interactions, cases submitted. Having a 360-degree customer view will help you build service strategy and improve your service delivery.
Customer database analytics
Analyze your customer database to make data-driven decision in the continual service improvement process. Analyze customer base from different angles to quickly respond to changing customer needs. For example, identify services used by the greatest number of customers or customers who submit the greatest number of cases. Customize dashboards in the bpm’online service enterprise to always keep an eye on the key performance indicators.