ITIL Process Management

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Advantages of bpm'online ITIL process management

Problem diagnostics

Analyze problem reasons and find solutions. The system allows you to assign agents to resolve the problem, as well as document the progress of the resolution process and possible workarounds. Plan your work on problem elimination through initiating changes in the infrastructure.

Customer Call Center Software: Problem diagnostics

History

Manage service history with regards to service agreements. Store copies of signed agreements and track addendums. The system provides information about cases and problems in the context of different types of agreements.

Customer Call Center Software: History

Email

Manage messages from multiple email boxes in a single unified environment – bpm’online service enterprise. Each email can be linked to the relevant account, case, service agreement or other object. Integration with MS Exchange and Google enables you to merge all your email boxes and keep track of the correspondence in bpm’online service enterprise.

Customer Call Center Software: Email
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