Retail Customer Service

Retail customer service software allows you to manage the communication with your customers effectively and follow any case providing the top quality support to your clients

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How does business benefit from retail customer service?

Retail customer service solution from bpm’online helps to get a single view of customers across channels and their purchase history. It is a perfect software to communicate with your clients and provide them with necessary support on any issue

Boost your marketing, sales and service performance with bpm’online!

Unified service catalogue

  • Create a unified database of services to facilitate the work of your service agents.
  • An up-to-date and complete service catalogue will help you regulate service processes and offer clients services relevant to them.

Case registration

  • The system allows for registering cases automatically from incoming emails or message from self-service portal
  • Flexible rules for ‘junk’ email processing protect customer support teams from undesired email streams to help them focus on what matters most.

Self Service Portal

  • Bpm’online offers all the necessary tools for your customer self-service portal: capabilities to report a case, monitor resolution process and provide instant feedback on the quality of service.
  • Bpm'online customer portal helps your customers to keep up to date on company news and all services provided as well as find answers to their questions in the public knowledge base.
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