Sales CRM: what it is and how it can help your business
Customer relationship management is an integral part of continuous business growth. Treating your customers well should be of the utmost importance, especially if you want to succeed in the long run. Utilizing powerful CRM is the ideal way to strengthen relationships with both prospects and clients. If chosen and implemented correctly, CRM system will help you stay connected to customers, accelerate diverse business processes and improve profitability of your company.
Even though CRM systems have been around for a long time, many sales teams still hesitate to adopt them – and that is a big mistake. Reliable sales CRM in place brings numerous benefits. First and foremost, it enables total control over the complete customer journey - from lead generation to loyal repeat sales.
No matter whether you want to better qualify leads, follow up on sales opportunities or increase target reach rates, CRM implementation is always a great decision.
Experience first-hand all of the benefits that come from bpm’online sales implementation
Sales CRM implementation: what benefits it brings to business
In 2018, the importance of customer satisfaction cannot be ignored anymore. Let us face the truth: if you do not care about your clients’ satisfaction, there is a very low chance they will care about your products or services. The sooner you realize it, the better your business will perform.
Wondering how to improve your customer satisfaction? Powerful sales CRM will help you with that. The right CRM system perfectly copes with such tasks as keeping customer contact details up to date, tracking customer interactions as well as managing customer accounts.
Here are some other reasons why sales teams implement sales CRM:
- To get a 360-degree overview of their customers.
- To improve sales lead management.
- To improve sales forecasts.
- To better manage their field sales teams.
- To increase customer satisfaction.
Turn your customers into repeat buyers with bpm’online sales – professional CRM enables total control over the complete customer journey
Why choose bpm’online sales
Bpm’online sales is a sales automation software tailored to accelerate the complete sales cycle — from lead to repeat sales. The solution comes complete with out-of-the-box tools that serve as best practices for managing leads, opportunities, quotes, orders and invoices.
With bpm’online sales forecasting tools, users can easily plan sales volumes by managers, accounts or industries. Comparing indicators across periods and applying smart filtering is also available – users can get the information they need in just a few clicks.
Another great advantage of bpm’online sales is that the software can be applied to manage both internal and external projects. The solution allows for setting project deadlines, managing costs as well as assigning tasks to owners or teams. What’s more, bpm’online sales reminds users of the upcoming deadlines and helps to identify the project cost overruns.
Bpm’online sales editions: get to know them all
Bpm’online sales comes in three different editions: team, commerce and enterprise. Unique features added with each edition. Check out each option and choose the one that fits your business needs best.
bpm′online sales team
Team package would be the ideal option for small and medium business with direct sales strategy. The following product provides ready-made processes for opportunity management meaning users can easily define tactics for each opportunity as well as identify key decision makers. Tracking competitors and analyzing their strengths and weaknesses is also available.
bpm′online sales commerce
Commerce package is the optimal choice for e-commerce businesses. It offers a comprehensive suite of tools for short sales cycle. The edition allows for maintaining product catalogue hierarchy based on the structure of your product portfolio. In addition, you can also group products based on custom or pre-defined product attributes, be it brand or product category.
bpm′online sales enterprise
Enterprise package is the perfect suite for medium and large enterprises. The edition is aimed at managing multiple sales channels, including field force, e-commerce, wholesale distribution and POS. Its additional features include sales forecasting, contract management, opportunity management, product catalogue management and many others.
Bpm’online sales is known for its user-friendly interface – it keeps users focused on what is actually relevant. Users admire the elegant design that is free from redundant information. The system provides a consistent user experience no matter what device is used: phone, tablet, laptop or desktop.