How companies can benefit from sales and distribution management software
Nowadays, it is difficult to overestimate the importance of customer relationship management (CRM) systems in manufacturing and distribution sector. According to statistics, more than 60% of manufacturers and wholesale distributors have already adopted some form of CRM.
With a versatile CRM system in place, different types of industries can now control every stage of their customer journey – from lead generation to loyal repeat sales. Intelligent CRM allows manufacturers and distributors to keep track of individual and team performance by reinforcing best practices and identifying the sales process that drives the most revenue for their business. The implementation of a CRM solution enables both distributors and manufacturers exceed overall sales goals, grow customer relationships and build a stronger company.
Whether you are in the manufacturing or distribution industry, your primary goal is to attract and convert prospects into loyal customers while saving time and reducing costs. Reliable sales and distribution CRM management software will help you manage logistics processes, control distribution channels, manage customer inquiries, quotations, sales orders, sales order contacts and credit memos.
Take your business to the next level with bpm’online sales and distribution management software!
Top reasons why the manufacturing industry needs a CRM
Accurate demand forecasting
CRM system allows manufacturers to reduce product development time by enabling accurate demand planning. By adapting faster and acting smarter, you can get products and services to market before your competitors.
Product quality improvement
With an intelligent CRM in place, organization can gather and analyze data from multiple sources. Identifying process errors in real-time that contribute to product defects also becomes much easier.
Intelligent supply chain
CRM software provides manufacturers with detailed and useful insights about inventory management, order processing, warehousing, and distribution chains. Having an intelligent supply chain can deliver phenomenal results as it empowers companies to manage production schedules, maintain supplies of materials, and move products quickly from the site of production to the market.
Bpm’online sales: tailored to increase your sales productivity and financial performance
Top benefits that a good CRM solution will bring to distribution companies
Enhanced customer service
Putting all of a customer’s information at your fingertips in easy to use dashboards that provide everything from account sales and previous orders to any complaints or troubles they have had will make every call more productive. This information is then visible to everyone across the enterprise, from warehouse staff to salespeople and top management.
If you are distributing to wholesalers, retailers, end users or dealers, you will be aware of the varying expectations held by each of these consumer groups – CRM will help you efficiently manage their buying preferences.
Improved internal communication
When used effectively, a CRM tool allows every department to see every interaction with every customer, what stage they are in and what further actions should be taken. This significantly improves your service levels: when your employees are proactive and diligent, there is a high chance that customers are satisfied.
Why choose bpm’online CRM for manufacturing and distribution management
Selecting the right CRM vendor is crucial. Bpm’online sales offers professional tools to manage manufacturing and wholesale distribution through multiple sales channels, including direct and channel sales, e-commerce, field sales and POS. If you are searching for the perfect solution to automate supply chain management, inventory planning, and document flow, then bpm’online sales is exactly what you need.
Bpm’online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote management, as well as order and invoice management. Advanced technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to manage every stage of customer interactions.
Discover more features bpm’online sales offers to help you sell more and stay ahead of the competition:
Bpm’online sales allows capturing and tracking leads through a broad range of sources. You can easily add them into the single database in a matter of seconds. The software automatically verifies the data, creates a new contact and guides you through the entire process of lead management. Thoroughly qualify each lead to save time by working only with sales-ready leads. You can also use bpm’online sales for merging lead duplicates. Link a lead to the relevant account and enrich lead data with insightful intelligence, getting it fully prepared for a sales follow up.
Take advantage of the unified product catalogue bpm’online system offers. Regardless of the complexity and size of your product and service portfolio, you can rest assured all data is neatly stored in the system. Integrate the catalogue with your ERP system to keep the data up to date and relevant. Users can maintain product catalogue hierarchy based on the structure of their product portfolio and group products based on custom or pre-defined product attributes, such as brand and category. In addition to that, you can find the right products in the extensive catalog in just a few clicks using filtered search and navigation.
Leverage bpm’online sales to efficiently manage both internal and external projects. Set project deadlines, manage costs, and assign tasks to owners or teams. Manage planned and actual workload, time and cost to calculate efficiency of projects. The system helps to identify the project cost overruns, as well as reminds you of the upcoming deadlines. Keep abreast of the project progress by analyzing and distributing workloads in real time. Customize dashboards to monitor and analyze key project metrics.
Make sure your goals are achieved with bpm’online sales forecasting tools. You can easily plan sales volumes by managers, accounts or industries. Compare indicators across periods and apply smart filtering tools to get the information you need within a matter of seconds. Evaluate the probability of meeting sales quotas using the plan vs. actual analysis tools in the system. When calculating results bpm’online sales takes into account both, the amount of closed deals and the amount of opportunities in the pipeline with their probabilities of closure. With bpm’online sales and distribution management software, analyzing sales reps and making the process of reaching sales goals is pure pleasure.
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
Bpm’online has been named a Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.