Sales force automation (SFA) is end-to-end sales management software that provides a complete control over the entire customer journey – from lead to order, and repeat sales.
Bpm’online sales is a cloud-based CRM system for sales force automation to drive successful customer acquisition, development and retention. The solution has a set of built-in best practice sales processes that guide sales reps step-by-step through the most effective actions to liberate sales bottlenecks and get the most out of the sales pipeline.
Moreover, bpm’online’s SFA software enables users to connect sales processes with the lead generation pipeline, account management and service delivery stages to ensure a positive and personalized experience for each customer.
360° customer view
Business process management
Orders and invoices
Field sales management
Document flow automation
Synchronization and integration
All bpm’online applications are backed by a powerful BPM engine, which enables design, execution and modification of business processes in real time to stay tuned to the new business environment. With the help of an intuitive visual process designer, users can easily make necessary changes to existing processes, as there is no coding required.
Bpm’online capabilities go far beyond traditional sales force automation systems. By merging marketing, sales and service on one single CRM platform, companies can benefit from obtaining a complete view of the customer journey – from demand generation and lead capturing to repeat sales and successful account maintenance.
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