Services Desk

A service desk is a single place of interactions between a company and its customers as well as employees and business partners. With its help, you can be sure that your customers receive the necessary help and your employees has access to all the information.

Try bpm’online service desk to learn how it can help you grow your business

We respect your privacy

How does service desk work?

The main functions of a service desk is to keep track and be an instrument while handling as well as solving an incident or service request. An incident usually relates to a sort of disruption as well as quality of a service. In terms of service request usually lies a routine task.

Boost your marketing, sales and service performance with bpm’online!

Unified service catalogue

  • Leverage bpm’online marketing to better qualify leads.
  • Regardless of the complexity of your IT infrastructure and the size of your Service Desk, be certain you can store all services in a single unified environment of bpm’online service enterprise.
  • A complete and up to date service catalogue will help you to regulate service processes and offer your customers subscriptions to different services.

New service operations

  • Ensure quick launch of new service operations by simply adding them to the service packages of relevant service levels.
  • Connect new services to valid service contracts and publish them on Customer portal.

Service agreement activation

  • Define all the necessary service parameters while activating new service agreement.
  • You can also set up a calendar and indicate actual duration of the agreement.
  • The system allows the defining of key service objects and services. In order to organize the work with external service providers (UC) the user can simply fill in information about a provider.

bpm'online awards

Sign-up and learn how cutting-edge CRM software can help you significantly improve your marketing, sales and service outcomes!

Try it free
Up button