bpm’online - Simple Online CRM!

Bpm’online CRM is a cloud-based solution to manage the entire customer journey – from demand generation to ongoing account maintenance.

Try bpm’online simple online CRM software to learn how it can help you grow your business

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What is online CRM?

CRM software is a technological solution designed to deliver the best service to your customers and transform your business into a revenue generating machine. The software focuses on the automation of key business processes to gain total control of every stage of the customer journey. With automation you can make your marketing, sales and customer service activities more productive than ever. Moreover, many businesses appreciate the benefits of cloud-based technology, as it offers trouble-free installation and high levels of security. In addition, online CRM is incredibly easy to use.


Leverage omnichannel communications through employing out-of-the-box best practice processes for efficient marketing automation - from demand generation to lead nurturing to successful hand-off to sales.


Take advantage of the out-of-the-box sales processes that guide you through the most effective actions to make the most of your sales pipeline, minimizing errors and boosting results.


Employ out-of-the-box processes designed in compliance with ITIL best practices and recommendations. Follow the built-in business processes to manage customer requests, service catalogue and SLAs.

Stay ahead of the competition with innovative bpm’online CRM software!

Key benefits of bpm’online CRM

Effortless synchronization and integration

Enjoy seamless integration with Microsoft Exchange and Google to simplify synchronization of email, contacts, and tasks. Employ a built-in utility to quickly import or export your accounts and contacts data, product catalogues, documents, invoices from or to Excel.

Complex email marketing campaigns in just a few clicks

Make the most of your email communications with minimal effort! Easily send bulk emails and track responses. Segment the audience and schedule bulk emails with little to no effort.

Productivity tools that boost your efficiency

Accumulate the knowledge of your company in a unified knowledge base. By using knowledge base articles, you can find answers quickly and resolve cases in a timely manner, ensuring the highest quality of service for your clients and partners.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named a Leader in Business Process Management reports by G2 Crowd, Spring 2018; recognized as a High Performer in the CRM Software Grid® Report by G2 Crowd in four categories – all CRM, Enterprise CRM, Mid-market CRM and Small-Business CRM, 2018

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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