bpm’online - Simple Online CRM!

Bpm’online CRM is a cloud-based solution to manage the entire customer journey – from demand generation to ongoing account maintenance.

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What is online CRM?

CRM software is a technological solution designed to deliver the best service to your customers and transform your business into a revenue generating machine. The software focuses on the automation of key business processes to gain total control of every stage of the customer journey. With automation you can make your marketing, sales and customer service activities more productive than ever. Moreover, many businesses appreciate the benefits of cloud-based technology, as it offers trouble-free installation and high levels of security. In addition, online CRM is incredibly easy to use.

Marketing

Leverage omnichannel communications through employing out-of-the-box best practice processes for efficient marketing automation - from demand generation to lead nurturing to successful hand-off to sales.

Sales

Take advantage of the out-of-the-box sales processes that guide you through the most effective actions to make the most of your sales pipeline, minimizing errors and boosting results.

Service

Employ out-of-the-box processes designed in compliance with ITIL best practices and recommendations. Follow the built-in business processes to manage customer requests, service catalogue and SLAs.

Stay ahead of the competition with innovative bpm’online CRM software!

Key benefits of bpm’online CRM

Effortless synchronization and integration

Enjoy seamless integration with Microsoft Exchange and Google to simplify synchronization of email, contacts, and tasks. Employ a built-in utility to quickly import or export your accounts and contacts data, product catalogues, documents, invoices from or to Excel.

Complex email marketing campaigns in just a few clicks

Make the most of your email communications with minimal effort! Easily send bulk emails and track responses. Segment the audience and schedule bulk emails with little to no effort.

Productivity tools that boost your efficiency

Accumulate the knowledge of your company in a unified knowledge base. By using knowledge base articles, you can find answers quickly and resolve cases in a timely manner, ensuring the highest quality of service for your clients and partners.

Bpm'online has been included in the September 2016 Gartner Magic Quadrant for CRM Lead Management based on its completeness of vision and ability to execute

Bpm’online has been included in Gartner Magic Quadrant for Sales Force Automation, 2016

Bpm’online has been named a 'Strong Performer' in The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015 evaluation. According to the report, bpm’online received the highest overall score for the current offering among Strong Performers.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the CRM Value Matrix 1H 2016 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Sales Force Automation and Midmarket CRM categories of the 2016 CRM Market Awards. This is the second year in a row that bpm'online made it onto the leaderboard in both categories, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Midmarket CRM and Sales Force Automation categories of the 2015 CRM Market Awards. The company is the only vendor in the Midmarket CRM category to receive a 4.0 or better for every criterion.

Bpm’online has been included in Gartner Magic Quadrant for the CRM Customer Engagement Center, 2016.

Bpm'online’s customer and Europe’s leading B2B sales accelerator, SCi Sales Group, has become a winner of 2014 ROI Award for the 1281% return on investment that it received after implementing bpm'online CRM.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

For three consecutive years (2012, 2013 and 2014) bpm'online was named the CRM Watchlist Winner. One of the industry's most prestigious award is presented by Paul Greenberg, Godfather of CRM and visionary for the industry.

Bpm'online CRM has won the 2015 CRM Excellence Award, presented by CUSTOMER magazine. The 16th annual award has recognized bpm'online for being a true CRM partner to its customers and clients.

bpm’online was voted a ‘Customer Service Rising Star’ by CRM Magazine. The award is designed to recognize cutting-edge vendors whose products are “Meeting—and exceeding—customer needs.

In 2011 bpm'online was titled the CRM Idol 2011 in EMEA region. The judges of the contest evaluated bpm'online CRM as one of the most elegant process-based CRM applications.

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