Telemarketing CRM Software

Accelerate your marketing, sales and service processes with bpm’online telemarketing software!

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The Benefits of bpm'online Telemarketing Software

For telemarketing companies or other types of large call centers, implementing CRM and Contact Center management software can be invaluable in a variety of ways.

First, by adopting the use of a single CRM product throughout your company, you will simplify and streamline your current business processes. If you do not currently have a centralized CRM database of customer information, it’s likely that each of your employees is tracking customer data in their own way, making information sharing challenging. Having a single interface for tracking customers will reduce data entry time by eliminating previous duplication of effort across your employees, as well as give everyone a complete view of campaigns and results throughout the organization.

Next, CRM software can help you save time, as the software can be customized to help you complete tasks with fewer screen clicks. Additionally, it can automate processes which previously took up dozens of valuable man hours, such as sending emails and advertising mailings.

Furthermore, CRM system will help your company execute campaign management like never before. Telemarketing businesses can be particularly assisted by sales prospect demographic maps which allow for more targeted campaigns. The software can even go so far as to assign sales agents to specific tasks and reallocate resources as tasks are completed.

Finally, CRM software will provide your company with sophisticated and greatly enhanced reporting abilities. It has customized analytic tools which produce graphical reports to quantify team performance, detail agent statistics, and monitor company processes. All of this data can be easily downloaded from the system and emailed in mere moments.

Therefore, the use of customer relationship system will greatly impact the business of a telemarketing agency and improve its ROI.

Boost your marketing, sales and service processes with bpm’online Telemarketing CRM!

Features of Telemarketing CRM

Customer database

Instantly access the complete profile of the contact or account, including history of interactions, detailed contact data, and connections between accounts. Provide the most personalized service with a 360-degree view of a customer. Get an advantage of intelligent data enrichment that automatically searches for missing information.

Contact center

Bpm’online provides its users with comprehensive functionality for a contact center. With the help of Agent Home view, agents can easily access case queues, communicate with other agents and track their own performance. Supervisors have their own workspace that allows instantly getting a complete look on agents’ KPIs and manage their workload. Queue management feature helps users to prioritize, organize and assign cases, as well as to create dynamic or static queues.

Omni channel communications

Make calls directly from the system, without switching to another software solution – bpm’online integrates with any cloud VoIP service. Write and manage emails, while having a complete look to all the interactions with a customer. Get an access to Enterprise Social Network to get in touch with your colleagues and share any important updates.

Knowledge management

Allow your employees to quickly access all the necessary information about the services with the help of unified knowledge base. Easily manage an existing base by adding comments, rating or choosing the most popular articles.

Employees collaboration tools

Easily communicate with any employee within an organization using the Communication Panel. Plan your agenda, create personal and group activities to make your work as efficient as possible. Bpm’online allows integration with Google Calendar, Microsoft Outlook and numerous other solutions – find the full list of connectors at bpm’online Marketplace.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named a Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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