Advantages of bpm'online web-based CRM call center
Problems and known errors
Store all identified problems in the infrastructure and service processes in bpm’online ITIL service. The system helps preventing recurring mass incidents and proactively informs customers about known errors.
Configuration items registration
Create a single list of all CIs including detailed information about each item. In bpm’online service enterprise you can register inventory number, category and type, define model and indicate technical characteristics, run a list of colleagues and customers that use this particular CI. The system can also configure dependencies on other configuration items and a list of components.
Unified service catalogue
Regardless of the complexity of your IT infrastructure and the size of your Service Desk, be certain you can store all services in a single unified environment of bpm’online service enterprise. A complete and up to date service catalogue will help you to regulate service processes and offer your customers subscriptions to different services.