Sales, marketing, service: streamline your business with web CRM

Thousands of happy customers all across the globe are using bpm’online CRM to manage and achieve their sales, marketing and service goals. You can be one of them too!

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For businesses of different sizes, no matter big or small, the most crucial concern areas are marketing, sales and customer service. All three departments have to work seamlessly in order to create a sustainable growth for your business, where you are consistently acquiring new customers and getting repeat sales from the retained ones. However, in today’s business climate, where you capture leads from myriad sources and nurture them via various channels, such as calls, e-mails or meeting, using spreadsheets can wreak havoc. Here, you need a CRM system that lets you capture leads from numerous sources, track the entire customer journey, centralize all customer data in one place and gives you quick access to the same information across the organization.

Here’s why your business needs a web CRM!

 

Multichannel marketing management

Nowadays, most businesses generate leads from various sources, including web forms, e-mail campaigns, social media campaigns, direct calls, etc. Without a robust web CRM in place, capturing these leads in one place is a gigantic task. Fortunately, a powerful CRM system is the need of the hour here! With a system integrated with all the major marketing channels, you can capture leads automatically and assign them to your team members using a pre-defined workflow. This function alone saves you tons of man-hours that you would otherwise have to spend getting all your leads in one place. Moreover, when you have an automated system in place for capturing leads, the chances of missing one here and there becomes negligible. A CRM with great marketing functionalities also goes a long way in qualifying your leads, nurturing them with proper communication and making them sales-ready. Moreover, by evaluating the level of engagement, ultimate sales conversion ratio and other relevant factors, you can easily track the efficiency of your marketing channels. This insight helps you identify the channels, which are working best for your business, so that you can focus your marketing efforts on them.

Sales Process Automation

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Advantages of a web-based CRM

 

Low infrastructural cost

When everything is hosted in the cloud, your infrastructural cost is almost negligible. No need to invest in costly servers anymore – you can simply get started with a browser.

Easy accessibility across devices

In today’s global environment, you need to be able to run your business from anywhere. A cloud-based CRM lets you do that! With everything hosted in the cloud, you can access the system with any device, be it a laptop, desktop, smart phone or a tablet. All you need is internet connectivity.

High scalability for future expansion

A web-based CRM software is super easy to scale! Be it expanding your storage capacity to accommodate growing numbers of customers or downgrading the storage to reign-in the expenditure, you can do it all with just a phone call. No more technical drama!

Supercharge your marketing, sales and service processes with bpm’online CRM

 

Bpm’online CRM combines powerful marketing, sales, and service functionalities in one platform. While the CRM platform lets you manage, monitor, and troubleshoot all three major business processes, the seamless integration among those three makes it possible for your marketing, sales and service teams to collaborate effortlessly. Be it understanding customer behaviour, managing the sales cycle or addressing the support requests, bpm’online offers powerful automation functionalities to ensure a smooth customer experience, quicker deal closure, and better retention.

Key features of bpm’online CRM

 

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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Bpm’online offers an award-winning CRM platform that unifies your marketing,
sales and service efforts, helping you achieve sustainable growth in the long run.
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