Agent home

Boost efficiency of the bank’s front-office by arming the agents with a unified tool to manage their daily tasks in a pre-configured single window interface. Agent home allows agents to easily manage request queues, perform bulk communications, share the information via an Enterprise Social Network and monitor their own performance in a single window interface.

Queue management

Control and manage inbound and outbound communications easily with bpm’online bank customer center. Create different types of queues: dynamic, which are based on filters or static, which highlight certain contacts requiring attention, as well as blind queues, in which an operator can see the next contact, only when he picks the contact up from the queue. Use queue configuration tool to plan case resolution, set queue parameters, define priorities and assign the agents.