Personalize communication with customers through bpm’online bank customer center using a number of communication channels: website, call, branch, e-mail or social network. Engage with clients to maximize cross-selling and up-selling, evaluate customer satisfaction and manage all client requests quickly no matter what channel they came from.
Communicate with your team and customers directly from the system. Make calls, manage email, approve contracts and collaborate in the enterprise social network using the communication panel. All notifications are also here, so you will not miss any important event.
Manage messages from all your email boxes in a single unified environment. Each email can be linked to the relevant account, case or other object. Integration with MS Exchange and Google enables you to merge all your email boxes and keep track of the correspondence in bpm’online bank customer center.