Agent home

Boost efficiency of the bank’s front office by arming the agents with a unified tool to manage their daily tasks in a pre-configured single window interface. Agent home allows agents to easily manage request queues, perform bulk communications, share the information via an Enterprise Social Network and monitor their own performance in a single window interface.
Agent home

Omnichannel client interactions

Process all incoming messages and calls, approach outbound calling in a highly professional way, provide advice to clients and register applications and requests using the most convenient channels for them. Bpm'online bank customer journey offers all the necessary tools for the highest-quality customer service.