A suitable CRM solution empowers businesses and help them gain a competitive advantage. Therefore, it is crucial to make a well-informed CRM buying decision. According to Gartner, CRM Market is expected to become a $37 billion industry by the end of 2017 while 2016 Forrester’s CRM adoption survey shows that 55% of polled enterprises have implemented, implementing or expending their CRM ecosystem. Follow the best practice guidelines and make a right CRM decision in 2017!