The customer-centric approach has taken the lead in the modern world as 57% of companies can correlate an improved customer experience to revenue growth. At the same time, studies reveal that 86% of consumers stop doing business with a company after repeated bad experiences. Over one-third consider switching immediately after the first poor service experience. Though many techniques to enhancing customer service have been developed, the latest research shows that it all starts with how you treat your company's internal customers such as your employees. Download this practical eBook and learn how to enhance service processes, drive higher customer engagement and loyalty.