Recent studies predict that by 2017 about 70% of successful digital business models will rely on dynamic processes designed to evolve with customer needs. Download this eBook to learn how to streamline business processes, while improving efficiency in order to keep up with the pace of digital transformation.
Sales is a numbers game. Having the benchmarks to measure performance makes companies better equipped for today’s new selling environment. In addition, a process-driven sales automation tool can help manage sales metrics to achieve the heightened win rates every company seeks. There is no magic or quick fix to improve your sales metrics — it takes careful analysis and a clear understanding of important factors. Tracking the metrics outlined in this eBook will help you create a dynamic and responsive sales process so you can improve your results and reach your sales goals.
Did you know that digital interactions account for over 35% of all interactions, and that 64% of customers expect to receive real-time assistance regardless of the customer service channel they use? We would like to offer you an insightful practical eBook designed to help you build outstanding customer service by using prominent statistics and best-in-class benchmarks. Explore how to deliver a smooth customer experience with the numbers-based approach!
Bpm’online invited Rebecca Wettemann, a world-famous CRM analyst and vice president of Nucleus Research, to share her expert perspective on the values of the process-focused approach to CRM during the one-hour webinar. Don’t miss out on learning why adding greater process focus to your CRM will help your business stay ahead of the curve and gain the advantage against your competitors!

ZyXEL

Mike Kirillov, CIO at ZyXEL Communications Corp in CIS Region

Implementation of BPMonline allowed to seamlessly unite different channels of communication and increase service transparency and manageability.