Surviving and thriving in the age of the customer and digital economy means constantly improving organizational performance and efficiency, and creating new opportunities for innovation and business growth. In pursuit of operational excellence, business process management becomes the paramount aspect for value creation, high quality customer experience, cross-functional collaboration and innovation.

Selling has evolved enormously in the past decades, transforming to a new level of innovative art. While 80% of sales reps think they are good at qualifying opportunities, still 51% of forecasted deals do not close. With today’s demanding and digitally empowered buyers, sales pros have to be innovative in applying new approaches to find the best way to achieve sales excellence and deliver exceptional and meaningful customer experience. Download our eBook and explore 7 productivity hacks that every sales pro should follow to achieve better results and help their organization grow faster.

The strong bond between marketing and sales remains one of the most highly valued assets of high-performing companies. According to Forrester, companies with aligned departments enjoyed a 38% higher sales win rate and become 67% better at closing deals. Alignment of both teams results in better customer retention rates, higher sales win rates, easier deal closing, shorter buying cycles, and less wasted leads.

According to the studies conducted by Ovum, the leading global technology research and advisory firm, 2/3 of companies have a vision for successful customer experience, but only 1/3 have a detailed plan to make it happen. This research-based infographic outlines major factors that influence a successful customer experience. Download the infographic to learn the valuable insights on getting customer experience right!

Today, with digitally native customers at the forefront of business technology priorities, digital transformation becomes a central component of long-term business strategy of financial firms and banks.