The future of customer engagement

December 7, 2017
According to a recent study, 84% of businesses claim that Customer Engagement will overtake productivity as the primary driver of growth and 69% of companies say that customer engagement is the primary reason to undergo digital initiatives. Bpm’online has invited Paul Greenberg, one of the most influential CRM industry experts, to share his vision on the future of customer engagement and how intelligent technology will help organizations more effectively fulfill expectations of digital-savvy customers.
Watch the interactive live presentation to explore bpm’online’s 7.11 amazing new AI capabilities, revamped campaign designer and over 200 other enhancements to BPM and CRM.
Today 87% of businesses treat Digital Transformation as their competitive opportunity, however, only 10% of companies describe themselves as fully digital.
Did you know that only 40% of the work tasks can be considered routine and handled with traditional BPM systems, while 60% have a degree of uncertainty and cannot be predicted or modeled in advance?
Join our webinar to discuss key benefits of employing BPM and DCM techniques to manage processes, as well as analyze several real-life cases to discover which operational challenges can be overcome by leveraging each of them.

Delivering customer experience excellence

Thursday, October 2
Paul Greenberg, one of the most regarded CRM experts, shares his insight on critical aspects organizations need to consider while designing their customer experience strategies to effectively meet the needs of ever-demanding customers, and provide engaging customer experiences.
Bpm’online has invited Barton Goldenberg, CRM pioneer, the founder and president of ISM Inc. and the author of The Definitive Guide to Social CRM, to share his expert perspective on how to support digital transformation through agile CRM and process management.
According to research, SME customers are 4.5 times more likely to choose a bank with a good digital banking platform than one with branches nearby. Moreover, 97% of CEOs in the financial industry consider innovations as their top priority for future growth. Michael Rooney, SVP and General Manager of bpm’online, is sharing his expertise on how banks can leverage next gen CRM technology to deliver superior customer service and win next-generation customers.
Bpm’online invited Rebecca Wettemann, one of the leading CRM analysts and vice president of Nucleus Research, to share her expert perspective on the values of a process-driven approach to CRM and how it helps organizations streamline business operations and boost revenue.
Explore new capabilities of bpm'online platform - version 7.8. Find out more about new instruments for marketing management, sales and service automatization. Simplify multichannel campaign planning and analysis, boost productivity with a refined B2B sales process, resolve cases faster and streamline communications with clients.
According to a recent research, 66% of customers switch companies due to poor service and more than 90% of them will never come back.
Leslie Ament, SVP Research & Principal Analyst at Hypatia Research Group to share her expertise on how next gen CRM technology can help stakeholders transform their businesses into truly customer-centric enterprise. During the webinar, Leslie Ament talks about why tech-savvy, modern consumers are no longer impressed with the current personalization level.
With over one trillion dollars spent annually on sales teams, maximizing sales productivity is a critical goal for every enterprise. Recent studies show that firms using sales processes to guide sales activity report 30% greater profit than those that do not. Michael Rooney, SVP and General Manager of bpm’online, shares insights on how to drive smarter sales in a changing business environment.
Change business processes in the CRM faster than ever with the new cloud BPM engine, take advantage of the enhanced bpm'online mobile application, import your data in one easy step. Find out more about new capabilities for capturing your prospects’ website journeys in your CRM, enhanced B2C sales management and efficient case management across all communications channels.
Bpm’online has invited Paul Greenberg, the author of the best-selling ‘CRM at the Speed of Light’, Managing Principal of The 56 Group, LLC, to share his expert perspective on the values of aligning marketing, sales and service teams around the right processes and technologies.
Recent studies predict that by 2016, 70% of high-performing companies will manage their processes using a business process management platform. What are the advantages of a BPM-driven CRM as compared to the traditional one? In this one-hour recorded webinar we compared the bpm’online and solutions and explained how a process-driven CRM better positions savvy companies to achieve their goals in today’s ever changing business environment.
Premier gathering for business and technology leaders to discuss how their organizations can innovate and transform faster
Digital transformation of today’s business requires organizations to be both bold and agile in order to keep up with the pace of the market shift. Bpm’online invited Rebecca Wettemann, a world-famous CRM analyst and vice president of Nucleus Research, to share her expert perspective on the values of the process-focused approach to CRM. Learn how you can make the business case for a more dynamic CRM strategy
Bpm'online has made another step to a perfect customer journey management. Explore new features of CRM-line bpm'online 7.6 in leads and email-campaigns processing, field sales and orders management, contact center automation. Find out more about the system's omnichannel customer communications development: email and phone calls, corporate website and customer portal, social networking, and point of sales.