Accelerated sales, minutely managed business processes, insightful marketing and super-swift customer support are your areas of concern. But, excelling in these areas is easier said than done. Especially so, if you are running an enterprise business with complex business processes and a large customer base. An intelligent BPM solution is all your need. With a robust BPM solution in place, you can manage complex business processes with ease, analyze historical data to understand market trends and make better marketing decisions, speed up your customer support and most importantly identify and address process bottlenecks across your operational landscape.
What is the Magic Quadrant for iBPMs?
Well, as far as IT consulting and market research goes, Gartner has been the undisputed leader.
Every year the company evaluates the best iBPMs in the market and publishes their Magic Quadrant reports. Gartner rates iBPM providers based on the ‘completeness of vision’ and ‘ability to execute’. There are four quadrants, namely Leaders, Challengers, Visionaries and Niche Players. And this year, bpm’online has been placed in the Challengers quadrant.
Although the evaluation criteria varies for the four quadrants, these are the crucial metrics that Gartner accesses the iBPM providers on.
Core Products and Services Offered
This metrics accesses the capabilities, quality, features offered by the iBPM provider in their core products or goods in the intelligent business process management segment. The focus is on out-of-the-box features, and customization capabilities are evaluated as well, but to a lesser extent .
Agile Business Process Management
For any enterprise business, deep business process management is a necessity today. In fact, it is vital for your success as well as sustainable growth. When businesses grow, the internal and external business processes get more complex. Without properly mapping these processes and bringing them together in an easy-to-manage system, it is almost impossible to identify and address bottlenecks. Therefore, super agile business process management capabilities that let you quantify even the unstructured processes is the need of the hour.
Customer Satisfaction and Support
Implementing any BPM system is a complex task. And without proper and speedy customer support from the provider, implementation process often tends to get lengthy and difficult. This is why Gartner evaluates each of the iBPMs providers on this crucial metrics. Customer satisfaction, overall experience and speedy action to resolve any issue that you may face while implementing the system is a metrics that cannot be taken slightly.
Market requirements change quite rapidly these days. The ability to respond to and be flexible enough to change direction as customers’ needs evolve, competition acts or market scenario changes is vital. An intelligent BPM solution that identifies these changes and improves their platform to meet these needs are crucial for success and growth. This ensures that the system you are investing in today will update itself with time and will stay equally relevant after five or so years.
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Attain Sustainable Business Growth with bpm’online studio
Sustainable business growth comes from super smooth operations in all three major areas, i.e. Marketing, Sales and Support. Bpm’online lets you manage these processes easily with their intelligent BPM solution, bpm’online studio. The intelligent BPM platform provides powerful automation capabilities, AI and machine learning tools, and data mining technologies. So apart from managing your day to day business processes with ease, bpm’online studio offers you awesome insights in terms of sales patterns, marketing trends and much more to help you make better decisions.
How bpm’online Boosts Your Areas of Operations?
Enhanced analytical capabilities of bpm’online studio enables you to monitor business processes and identity trends in seconds. The AI-backed system leverages its analytical capabilities to predict process bottlenecks and difficult situations, helping you make the right decision every time.
Bpm’online studio comes with robust automation capabilities that let you automate any internal process. Be it document approval, or collaboration with multiple teams on real time basis, studio offers multiple tools to efficiently manage your business processes. Using studio, process modelling, execution, monitoring and analysis become easier than ever.
The system uses Dynamic Case Management (DCM) to offer unprecedented flexibility when it comes to unstructured processes. DCM uses context-based patterns to dynamically select the best path and further activities in order to achieve success, while optimizing the outcome. The powerful synchronization between business process management and case management lets you create an agile environment where you can streamline all your key business operations without a hiccup.
Key Features That Helped Receive the Recognition
Save time by automating repetitive operations with intelligent technology. You can better utilize this time by resolving complex issues or exploring newer profit avenues.
Leverage the pre-built out-of-the-box process flows for marketing, sales and service to reduce the go-live time and bring down the implementation cost.
Create versatile process flows, build apps and much more with zero or minimum coding expertise. The low-code environment makes bpm’online super easy to use.
Unlimited Customization Capabilities
Customize any system section to make it more suitable to the specifics of your business
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.
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