What is iBPM Software?

Artificial Intelligence and cloud technologies have made it possible for BPM software to enter a new era – the era of Intelligent Business Process Management Software.


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The iBPM software is a new and improved version of a traditional Business Process Management software tool. It takes already great features found in BPM software and makes them better, or more intelligent, by introducing Artificial Intelligence and features enabled by cloud-technology.

It’s been designed to give companies a competitive advantage by enabling them to take full control of their complex business processes. Beside the control, the companies can also benefit from the automation capabilities of the tool, which puts them in a position to increase efficiency and streamline repetitive and time-consuming tasks.

With this tool at their disposal companies are able to make use of the dynamic technology environment, designed to meet their complex needs. Thanks to the knowledge network which supports iBMPs, companies are also able to make data-driven decisions and increase accuracy in their day-to-day operations.

Bpm’online studio is a BPM and case management platform powered with low-code technology enabling companies to easily build custom workflows and applications for the unique business needs while deeply customizing the system. Out-of-the-box best practice processes allow companies to boost productivity, gain maximum efficiency and reach desired business goals with little to no effort.

When compared to regular BPM platforms they differ in 4 crucial ways:

  • Support complex event processing.
  • Include real-time analytics to enable Intelligent Business Processing.
  • Come with an interactive social media platform.
  • Are completely mobile-friendly and come with support for several mobile platforms.

How Does iBPM work?

The iBMP platform relies on your input and the data it collects during its use to help you optimize and fine-tune your business processes to perfection. In addition, the intelligent part of the platform will analyze your processes and identify the ones that should be automated to increase the efficiency across the board.

This type of software also draws its power from the analytics module. Thanks to it, you will be able to monitor KPIs of all of your processes in real time on the screen of your favorite device and be able to react in time to improve the execution of your business processes.

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Practical Use Cases

If your company already pursues specific BPM efforts, an iBPM solution can help you complement your existing efforts and make your approach more dynamic. They are designed to allow companies to meet the demands of volatile and saturated markets and respond to the rapid changes almost immediately.

This platform is particularly useful if you want to extend your services to mobile users. This will significantly increase the scope of your BPM efforts and allow mobile users to become more familiar with your business processes.

If you are already using BPM, adding this type of software to the mix can help you expand its analytics capabilities. You will be able to identify trends in your processes’ execution and respond with appropriate optimization.

It supports even the most complex processes. You will be able to process these events as they happen in real-time, thus allowing your employees to focus on more important tasks at hand, instead of on manual event processing.

How to Make The Right Choice

Ease of use should be your primary concern. This means that you and your employees can use it immediately upon implementation and that you don’t need technical and coding knowledge to use it.

Performance should be enterprise-grade. You should be able to benefit from the ability to change and improve processes on the go, with no need to invest heavily in a platform, both in terms of time and money.

Furthermore, the solution should be scalable to meet the changing needs of your company. And, at last, such a platform should be agile, enabling you to change processes as you want without the need to include experts from the IT department.

Agility also comes from analytics, as it enables data-driven decision-making, and ability to make changes to the processes without the need to pause or stop them.

Our software enables its users to do everything we have mentioned so far. It’s a completely mobile and agile platform able to automate processes, extend the usage to mobile users, provide you with powerful data, and allow you to optimize processes on the go.

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Benefits of iBPMs

Here are the benefits that follow the implementation of this kind of software implementation:

  • Better integration with other tools to help you improve your process optimization efforts.
  • Access to accurate and valuable data thanks to the more advanced analytics tools.
  • It’s ease of use will enable you to put this software to use almost instantly.
  • Support for complex events monitoring, optimization and management.
  • Team mobility and agility.

Major Benefits of bpm’online


Take advantage of the intelligent capabilities to efficiently manage day-to-day, repetitive operations and boost overall performance


Obtain impressive results with out-of-the-box best practice templates to grow your business faster


Effortlessly design unique apps for your specific business needs with the bpm’online low-code tools

iBPM Key Features

Take your existing BPM efforts to a more advanced level with bpm’online iBPM!

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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