What Are the Benefits of Process Automation?

Automating business processes has become one of the best ways to increase operational efficiency, reduce costs and increase transparency and stability across an organization. It is an innovative way to digitize and systemize critical business processes in order to streamline your workflow and empower your workforce, enabling it to focus on what’s really important for your business growth.


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With the use of process automation software, you can automate recurring business processes and make sure that they are completed with maximum efficiency and no errors so that you can turn your organization into a well-oiled machine for generating more ROI.

The process of automating business tasks is often used interchangeably with business process management, but the two are actually different. Understanding that difference will help you make educated decisions for your business and really help it grow.

The automation of business processes focuses on specific activities among a wide variety of BPM activities, whereas business process management includes all the planning, execution and tracking of all your business processes.

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Multichannel marketing software to orchestrate customer journeys and accelerate lead-to-revenue.

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Sales automation software to accelerate the complete sales cycle — from lead to repeat sales.

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Intelligent service management software to accelerate service delivery and customer delight.

What Are the Benefits of Process Automation?

If you automate your business processes with bpm’online process automation software, you will significantly accelerate your overall business, because you will turbocharge your organization’s productivity and efficiency. Try our process automation tool for free and transform your business before you even know it!

Implementing bpm’online process automation tool into your business can quickly bring several very important benefits. Apart from those that you will experience almost immediately, there are also somewhat hidden benefits, as they take a bit more time to show real results.

As soon as you start automating your business processes with the help of our process automation solution, you can expect to see the following benefits.

Streamlined Workflow

No matter what type of business you are in and what industry you operate in, you certainly have a lot of tasks on your daily plate, many of which take a lot of time to complete. Nevertheless, each of them is paramount for your business, so it’s necessary to complete them all for everything to run smoothly.

By automating all those menial, repetitive tasks, such as various back-office and IT processes, you will save quite a lot of time that you can focus on your core competencies. That will result in a much more streamlined workflow, where everyone will be able to combine their capabilities with the software’s capabilities and achieve the goals and objectives much faster.

Higher Level of Productivity

With a streamlined workflow and much more time on your hands, you will witness a peak in productivity across your entire organization. Automating business processes will take a huge load off of your employees’ shoulders, so they will be able to enhance their work considerably.

Having more time to do the necessary work will also greatly increase your team’s motivation and job satisfaction. It will reduce stress and inspire your team members to take on the complex tasks that cannot be automated with more enthusiasm, seeing them as positive challenges that will help them reach their full potential.

Fewer Errors

Automating your business processes will take human error out of the picture, helping you effectively grow your business and reach your ultimate goals. Without automation, there’s a lot of room for making a mistake that can cost you a little fortune, especially when dealing with critical calculations. A single wrong digit can cause many wrong decisions that can be very costly to rectify.

With automation, you will always be working with accurate data, so you’ll always make smart decisions that will lead to more sales and ROI and a sustainable business growth.

Reduced Costs

More time to complete all your tasks always translates to reduced costs. Moreover, since you will be able to get everything done in a simple, streamlined way and ensure that no human error ever takes place, you will greatly reduce minimize the risk of expensive costs associated with human error and other inefficiencies.

Enhanced Customer Support

Having a team that is constantly swamped with lots of tasks and stuck under a pile of paperwork doesn’t leave much space for taking care of your customers. Moreover, your customer support representatives can easily become irritated and demotivated, all of which can take a toll on the experiences people have with your brand.

When lots of repetitive processes are automated, your customer support can reach new heights, as you’ll have a strong team with quick access to all the necessary information for giving your customers exactly what they need. Your customers will be satisfied with your service and happy to do business with you time and time again.

Boost your marketing, sales and service performance with bpm’online!

How to Choose the Right Tool for Process Automation?

There are several important factors to consider when choosing the right tool for process automation

  • Your business needs

    What problems are you looking to solve and how will the tool help you address them and achieve your goals?

  • Ease of use

    Find a tool that has a very user-friendly interface, so that you and your team can use it easily and seamlessly manage all of your tasks.

  • Deployment options

    Are you looking for an on-premise tool or do you want a cloud-based solution that you can access 24/7?

  • Scalability

    You should choose a tool that enables you to easily scale the system as your business grows.

  • Third-party integrations

    The system you choose should seamlessly integrate with other systems you’re already using or plan on using, so that there are no business disruptions and that your workflow is perfectly streamlined.

  • The price and potential hidden costs

    The price shouldn’t be your number one priority, but it’s still a factor to be considered. Also, make sure there are no hidden costs down the line before you go and choose a particular automation tool.

Bpm’online provides the best way of automating your processes and accelerating your business. Our software solution for automation will supercharge productivity and efficiency across your entire organization and help you turn it into a powerhouse that will bring you much higher ROI.

Don’t trust us blindly – try our solution for free and see for yourself!

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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