What is BPM?
BPM here is simply an acronym for Business Process Management which is a practice that deals with the automation, analysis, optimization and general management of business processes using various tools.
In this practice, a business operation is broken down into the basic processes that work together to form the overall operation of that business. The implementation of BPM then seeks to improve the execution of these processes at the individual level, and by so doing, improving the overall productivity of the business. This is achieved through the modeling, monitoring, analysis and optimization of these processes.
What Are BPM Solutions
Following our definition of business process management above, BPM solutions therefore refer to any tools that facilitate the implementation of strategies that enhance the management of business processes. The core aim of these solutions is to ensure that all business processes are in alignment with the objectives of the company and are managed in the best possible way to achieve the goals and objectives of the company.
Benefits of BPM Solutions
There are fundamental benefits to implementing the right bpm solution. Some of these benefits include:
The right bpm solution will improve a business’ efficiency. With the company’s business processes automated, completion times for processes are faster, quality of completed processes improve and errors are eradicated or drastically reduced. Furthermore, running costs can be reduced as process automation makes the need for multiple human supervision unnecessary. This reduces the number of staff needed to achieve a favorable outcome since the efficiency level per employee is greatly improved with the right bpm solution.
This is one of the very important benefits businesses can enjoy with the right bpm solution. For a business to continue to grow, it has to be agile enough to modify aspects of its operations to meet changing needs and realities. As this is a constant requirement, with the right bpm solution in place, implementing necessary operational changes is much easier as business can understand the effects that the changes will have on them and so be able to effect the changes that will result in the best outcome for them.
Complying with regulatory requirements is much easier when a company adopts a suitable bpm solution. The new regulations are simply integrated into the process, avoiding any delays and penalties that may arise from non-compliance.
With process automation, processes can easily be monitored in real-time, giving a good view of the full process. Users can measure the efficiency of any process and be able to identify areas that need modification. In addition to this, users can monitor the effect of their modifications so as to be able to ensure that the outcome is exactly what is desired.
With the automation of repetitive processes, the workforce is freed up to concentrate on tasks that require human operation. This makes for a more focused workforce which in turn improves overall productivity.
Listed above are just a few benefits of using a bpm solution.
Choosing A BPM Solution
To choose a bpm solution, there are certain features that have to be present for you to really enjoy the full benefit of business process management. While you can design your own solution from ground up, this will cost a whole lot of money and time.
The alternative is to go for an already built bpm solution. This will be more cost effective and you can get started immediately with the solution. Should you decide to go for an existing solution, aside from the regular features like process automation, business rules, and form designer, you should ensure it also has the following features:
Easy Setting Up Process
Some bpm solutions require a lot to setup. Some involve a lot of back and forth with the vendor. This is not helpful for any business. You need a solution that is easy to setup because you want your business process management up and running in no time.
Ease of Use
The next important thing to look at is how easy it is to use. You certainly do not want a solution that has a steep learning curve. The interface has to be very user friendly, and its general operations easy to get the hang of.
Adequate Integration Capabilities
Your ability to integrate your bpm solution with other applications you use for some other business processes ensures the overall performance of your processes improve. Some solutions may not have adequate integration capabilities so ensure that the one you choose will integrate easily with your other applications.
The ideal bpm solution should offer you the option to deploy the solution on-site or online. If these options are not offered, you may be restricted especially if the only option offered is not the ideal one for you.
Ability to scale the solution to suit your company’s requirement at any time is crucial. You do not want to waste funds, paying for solutions that are beyond your immediate needs and you also want to be able to scale up easily as your company’s needs grow or change.
The bpm’online Solution
Bpm'online offers a bpm solution that is a combination of the best of case management technologies and business process management. This solution offers organizations immensely efficient and versatile tools that allow them easily optimize their business processes for the most profitable outcomes.
Some of the features offered by this solution include:
Though bpm'online's solution can be used straight from the box, this feature allows users to be able to customize and configure it to suit a wide range of specifications. This includes customizing the look of the interface with the company's colors and branding specs, changing the business logic and section structure among other things. It virtually offers endless customization capabilities.
It offers out-of-the-box tools that can be used to handle a number of business processes. It can be used for the management of employee profiles, the consolidation of customer information, as well as the management of multi-platform communication with customers and clients.
Business Process Management Engine
This feature allows multiple processes to be executed at the same time without compromising on performance. Users are guided through the best actions that will yield the most optimal business outcomes and a lot faster too.
This feature enables you to make use of the preconfigured templates for modeling process flows. It can be used to create tasks like processing of data, communication tasks like emails and calls and many more. This basically makes it possible for your structured processes to be automated.
This offers business process templates that have been designed to align with industry best practices. This is a great way to immediately get started with the system. You can also modify these templates to better suit your business' unique needs.
Monitoring and Analytics
With the bpm'online solution, you can easily monitor and analyze your business processes to study their execution and the results achieved. This is made possible because the system stores every process that is executed, making it possible for you to access any information regarding the execution of the processes. You can keep very close track of KPI, execution metrics and more. With this capability, points where the processes are held up can easily be identified and cleared up.
Bpm’online is a globally recognized leader in the CRM and BPM solutions industry. Listed above are just a few of the features you can expect to enjoy with this bpm’online bpm solution.
If you need an intelligent platform for business process management that will help you efficiently manage and optimize your business processes, then go for bpm’online studio and you will immediately appreciate the difference. If you’re still unsure, you can try it out free for 14 days to get full picture of what it offers.
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.